DeliverrReviews of deliverr.com

Good idea, but bad software coupled with mediocre customer service support. MAIN ISSUES 1. Deliverr is a B2B software + service. But they do not allow user permissions. Organizations cannot create sub-accounts for employees to use. Everyone is forced to use the main master account which include sensitive billing info and other user functions that the shipping manager does not need access too. 2. Initial registered email on Deliverr account cannot be changed. The first and only email you can ever sign up with Deliverr is set in stone and unable to be changed at all in the future. YESSS, its 2020 and this is still happening!! 3. Deliverr's software does not allow you to untie a sales channel integration. So if you integrated a sales channel with a Deliverr account. Be prepared for that sales channel to lock into your Deliverr account FOREVER. This was my experience. I signed up with Deliverr and with my google account, thinking I can just create a sub-account for my staff... WRONG - no user permission function available. Our whole organization need to use the registered email to log in. and I had already integrated my sales channel to the account. NO PROBLEM? We signed up using a new email, Fresh start. Ready to start sending in goods and becoming a paying customer. BUT NOOOO. new email would not allow us to integrate our sales channel. Stating it is still tied to the old account. Reached out to customer service, it took them 8 days to come to the conclusion that they are unable to untie it, and said they can change over the registered google account to another email. I gave them the email, and they have completely ghosted and never heard about. The standard protocol for Deliverr's customer service is if they do not have an answer for the customer, they will just ignore them.

When it work, it works great! It is a simple and cost effective method for shipping across the US. BUT you are screwed the second you have any sort of issue. This is for the simple reason that there is no one to speak to. You have to create tickets that take 24 to 48 hours to get a response. Usually the response you just waited 2 days for is them asking for more information, then prepare to wait another 2 days to hear back. I have to escalate almost every issue with my account manager otherwise the average resolution time is about 2 weeks. Deliverr, if you are reading this, your company has so much potential! PLEASE invest in a live customer service team. You are killing us with the current lack of support for your customers!

Tyler gave me some great help today in regards to moving my product sales forward and updated me with everything that Deliverr has in the works. He was able to answer all of my questions in a very professional and informative manner. He even sent me valuable links to pages I should know about. I'm so grateful he reached out to me to help with my products.

Thank you so much Tyler Coopman for the awesome information and tips you gave me on optimizing Walmart listings. I appreciate your expertise and assistance. Your professionalism, customer service skills and business acumen confirmed that I made the right choice in selecting Deliverr as my fulfillment and shipping service. Looking forward to implementing what you shared and increasing traffic flow to my products. It was a joy speaking with you. I look forward to calling you soon with a positive update.

Deliverr did indeed call us the same day I posted this review below. They were very supportive and granted us the advertised promotion. Our company rarely writes reviews, but are having such a difficult time with Deliverr onboarding promotions, this warranted a quick 5 minutes. We are (were) a $2 million company, trying our best to manage and weather the COVID storm. With supply chain and fulfillment understandably locking up at Amazon, we were turning to new vendors to assist us for our B2C deliveries from various channels. Deliverr came highly recommended by a few business colleagues! We were told about a $500 promotion - both for the onboarding company (us) as well as the firm who referred Deliverr. But once we signed up, our IT team spent a half business day integrating with our Walmart account, eBay account, Ecommerce site, and Amazon Prime ... that sales rep simply "ghosted" and refused to approve the promotion. Really bad business and pretty harsh customer service - especially given the hurdles we small companies are all facing during the economy changes. What a lost opportunity, as we would have turned around and referred then to all of our network of company owners? Kelly, VP Sales and Marketing Urban Infant Inc.

I seldom write reviews, but this one for Deliverr is irresistible... The 'true' heart & soul of a company shows when things go out of the ordinary. With the current Corona crisis, the shipping world is - obviously - haywire but not Deliverr! Despite all, hey have their ducks in a perfect row. Our contact, Damian S, is literally an acting chief-therapist-officer handholding us every step of the way. As a serial entrepreneur, I have dealt with 'many' providers over the years: Deliverr takes the cake!

We've used Deliverr to fulfill our Walmart Marketplace orders since late summer 2019. I cannot say enough about their support, service and genuine care of my business. Highly responsive, dedicated support has impressed me since day one. I am continuously looking for ways to grow my business with Deliverr and am confident they are the perfect fulfillment source for us.

Deliverr is great. Their platform is very intuitive and their customer service is very responsive. We highly recommend. Our rep Tyler Coopman has been especially helpful during a critical time for our business.