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Dekorfine

About Dekorfine

Dekorfine makes decorative lighting for rooms that deserve a statement piece: textured "ice" glass ceiling lights and chandeliers, brass candle-style chandeliers with a hand-applied antique finish, and nature-inspired designs with walnut-grain rings and bird details, alongside pendants, wall lights and lamps for every room.Most Dekorfine fixtures are made to order at our 12,000 m² (about 129,000 sq ft) facility in Guangdong, China, where the glass, metal and wood work is done and every light is checked before it ships. Made-to-order pieces take longer to arrive than warehouse stock, and the product page and your order emails show the expected timeline. Some items are stocked in the US for faster delivery, and when an item is in US stock, the product page says so.We work with homeowners, interior designers and hotel projects, and many designs can be made in custom sizes, finishes or a matched Pantone color. Listings include full dimensions, materials and bulb specifications, and our team is happy to help with sizing or installation questions before you order.Checkout is handled securely through Shopify. You can return an item within 30 days with no restocking fee, and our fixtures come with a 1-year warranty. Our support team replies within 1 business day at [email protected] or +1 800-715-9483.We read every review and reply to them. If anything about your order is not right, contact us and we will work with you on a fix.

Dekorfine (dekorfine.com) has 64 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: dekorfine.com
Website: dekorfine.com
Category: Home Goods Stores
Location: KELLER, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 97% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Dekorfine reviews

64 approved reviews, newest moderated first

Seacoast Homes with Sharon P.
Dec 30, 2024
I ordered a pendant light in November
I ordered a pendant light in November. it's now the end of December and it hasn't even shipped yet! The company responds when I write them for an update but I just want my light. I hope it's a good product when it gets here because it's going to be a bear trying to return it!
Response from DekorfineApr 15, 2025
Hello, Thank you for reaching out and for your patience. We sincerely apologize for the delay in shipping your pendant light. We understand how frustrating this must be, especially when you’ve been waiting so long. We truly appreciate your understanding and are confident that once your light arrives, you’ll love the quality. If you need any further assistance or have more questions, please don’t hesitate to reach out. We’re here to help! Best regards, Nicole Dekorfine Customer Service Team
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Noah P.
Dec 29, 2024
I have both the five- and six-light…
I have both the five- and six-light versions of this chandelier, and they're sleek and elegant. They've added a touch of class to my dining and living rooms.
Response from DekorfineApr 15, 2025
Thank you so much for your purchase and kind words! We’re thrilled to hear that both the five- and six-light chandeliers have brought such elegance and class to your dining and living rooms. It’s wonderful to know that they’re exactly what you envisioned for your space.
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Sadie
Dec 29, 2024
I hung this above my kitchen sink in…
I hung this above my kitchen sink in the window to catch the light, and it looks amazing! I absolutely LOVE it! Great price, and now my daughter wants one for her walk-in closet.
Response from DekorfineApr 15, 2025
Thank you for your wonderful feedback! We’re so glad to hear that the light looks amazing above your kitchen sink and that you love it! It’s always great to hear that a piece can transform a space so beautifully. How exciting that your daughter wants one for her walk-in closet—sounds like the perfect fit!
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Henry C.
Dec 22, 2024
This chandelier is heavier than…
This chandelier is heavier than expected, and assembly was time-consuming. We used a pulley system to install it, but the result is well worth the effort!
Response from DekorfineApr 15, 2025
Thank you for your purchase and for sharing your experience! We’re so glad to hear the chandelier was worth the effort despite the heavier weight and time-consuming assembly. It sounds like you used a smart solution with the pulley system—great thinking! We understand that the installation process can sometimes be a bit challenging, but it’s fantastic to know that the result turned out just as you hoped. We hope it adds a beautiful touch to your space for years to come.
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customer
Oct 22, 2024
Don't fall victim to this site
Don't fall victim to this site. The products are marketed as the real thing, in name and stolen photos, but they are not. I ordered the Julia Victor pendant lights which are a collaboration of Shades of Light and Chris Loves Julia. The real product is manufactured in Virginia. After a month of waiting for my purchases I contacted the customer service team so see where my items were as the tracking information they provided showed nothing. I was informed that they were in transit from the manufacturing warehouse in China. AKA a knock off. I then tried to cancel my order, or receive a shipping label to return the fake items. After 17 emails back and forth I still don't have resolution. Don't waste your money here.
Response from DekorfineApr 15, 2025
Hello, Thank you for your purchase, and we truly apologize for the frustration you’ve experienced. We take all feedback seriously, and it’s important to us that our customers are satisfied with both our products and the service they receive. If you’ve encountered any issues with the product not meeting your expectations or with the return process, please don’t hesitate to reach out to us directly at [[email protected]] with your order number. We’ll do our best to resolve the situation promptly and find a satisfactory solution for you. Again, we apologize for the inconvenience and appreciate your understanding. Best regards, Nicole Dekorfine Customer Service Team
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Azra L.
Oct 4, 2024
“Modern Classic Floor Lamp”
Order took much longer to actually be shipped than I was told (was told it would take one week), and it took 3 weeks to arrive. Ordered early-August and got it the first week of October. Came as described, though, and very securely packaged!
Response from DekorfineOct 9, 2024
Hi Azra Lee, Thank you for sharing your experience with us, and I'm truly sorry to hear that your order took longer than expected to arrive. We strive to meet our shipping estimates, but sometimes unforeseen delays can occur. I completely understand how frustrating this can be, especially when you were expecting it sooner. I’m glad to hear the product arrived securely packaged and as described! Your feedback helps us improve, and we will do our best to avoid delays in the future. Please feel free to reach out if you have any further questions or need assistance. Warm regards, Yulia Dekorfine Customer Support
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Carol L.
Aug 22, 2024
Terrible return service!!!
I ordered two lamps. It took more than 6 weeks to arrive, and at that time our project had almost finished so we decided to return one. Although it is claimed on the website that this is easy return, the customer service gave me two options: return the lamp to China with a shipping cost of $120 (the lamp is ~$100), or refund 40%. The lamp is new in box (we never opened it), and we feel being lied to face because it is not easy to return at all. If you are attracted by its return service, please stay away from this business.
Response from DekorfineOct 10, 2024
Hi Carol L, I’m truly sorry to hear about your experience with the return process and the delay in receiving your lamps. We strive to provide clear information regarding our return policy, and I apologize for any confusion caused. Your feedback is invaluable to us, and we will use it to improve our services. If the lamp is still in its original packaging and unused, I’d like to assist you further. Please reach out to us directly so we can find a resolution that works for you. Thank you for your patience, and we appreciate your understanding. Best, Rachel
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Lissette M.
Jul 27, 2024
It was super easy to install
It was super easy to install. The lamp is lightweight and comes in a few pieces, just choose the length I want and screw it together.
Response from DekorfineOct 10, 2024
Hi Lissette Moon, Thank you for your positive feedback! We're thrilled to hear that installation was super easy and that you found the lamp lightweight and customizable. It's great that you could choose the length that works best for you! If you have any questions or need further assistance, feel free to reach out. Best, Rachel
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