Andrea
The website states that the company is…
The website states that the company is based in TX, but all of the manufacturing and shipping is straight from China. The lamp materials quality is poor and cheap, and the shipping takes over 3 weeks. When I asked to return the products they said that due to the high price of return shipping overseas they recommend I keep the product and they will give me 10% back. Two thumbs down.
Response from DekorfineJun 4, 2025
Dear Thank you for your feedback. We're sorry to hear that your shopping experience didn't meet your expectations. To clarify, while our offices are located in the US and UK, our manufacturing and logistics centers are in Asia, which allows us to offer a wider range of handcrafted lamps at competitive prices. We apologize for any inconvenience this may cause you. This is not the experience we expect our customers to have. We sincerely hope to resolve this issue for you. If you haven't contacted our customer service team yet, please send an email to [email protected] with your order number and more details of the issue. We will do our best to provide you with a satisfactory resolution. Thank you again for reporting this issue. We value your feedback and welcome the opportunity to improve. Sincerely, Aylin Dekorfine Support Team