DekorfineReviews of dekorfine.com

Response from DekorfineAug 7, 2026

Hi Erica, Thank you so much for taking the time to share your experience and for leaving us such a thoughtful 5-star review! We truly appreciate your honesty and are so grateful that you gave us the opportunity to make things right. We completely understand that waiting for a shipment and then realizing a fixture does not fit your space as expected can be disappointing, but we’re very happy that we could help you find a better option and make the exchange process easier for you. And yes, I am a real person! Our customer service team personally follows each customer’s situation and does our best to provide timely support, clear communication, and practical solutions. It means a lot to us to hear that our efforts made a difference. We’re also thrilled to hear that you loved the quality of the lamp itself. We hope your new pendant light arrives safely and looks absolutely beautiful in your space once installed. Thank you again for your trust, patience, and kind words. If you ever need help with your order, installation questions, or any future lighting projects, please feel free to reach out anytime. We’ll always be happy to assist you. Warm regards, Sally Dekorfine Customer Service Team

Response from DekorfineAug 5, 2026

Hi Lisa, Thank you so much for taking the time to leave such a thoughtful review. Your kind words truly mean a lot to our entire team. We’re delighted to hear that you love your light fixtures and that they add the unique, artisan-inspired touch you were hoping for. It was a pleasure assisting you throughout the process, and we really appreciate your patience while the order made its way to you. Thank you again for choosing Dekorfine and for sharing your experience. We hope your new lighting brings you joy every time you see it. Warm regards, Sally Dekorfine Customer Service Team

Response from DekorfineJul 31, 2026

Hi Larry, Thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate your support and your kind words about our team and our lighting products. We’re so happy to hear that you love your linear LED lamp and that it has become a beautiful addition to your space. Your encouragement means a lot to everyone at Dekorfine. We also sincerely appreciate you sharing your suggestions and feedback. Hearing directly from our customers helps us continue improving our products, communication, and overall service experience. We truly value your patience, understanding, and trust throughout your experience with us. We’re grateful that you gave us the opportunity to assist you, and we’re thrilled that the final result is everything you hoped for. Your satisfaction is always our biggest goal. If you ever need assistance in the future, please don’t hesitate to reach out. Our team will always be happy to help, and we would also be glad to arrange a phone conversation whenever a more personal discussion would be helpful. Thank you again for choosing Dekorfine and for recommending us to others. We hope your beautiful lighting continues to bring warmth and style to your home for many years to come! Warm regards, Sally Dekorfine Customer Service Team

Response from DekorfineJul 23, 2026

Hi Caryn, Reading your review just made my whole week! Thank you so much for taking the time to leave such a sweet, funny, and thoughtful note. It was a real joy working with you and helping you figure out the details for those colorful pendant lights, even for the parts that were a bit outside our usual lineup. Knowing that you had such a great experience means the world to me! Whenever you're ready to tackle your next project, please feel free to drop me a line anytime. I would love to help you out again. Hope those new pendants bring a lot of brightness and fun color to your home. Warmly, Sally Dekorfine Support Team

Response from DekorfineJul 12, 2026

Hi there, Oh wow, reading your review completely made my day! Thank you so much for taking the time to share such sweet words with us. We always try our best to go above and beyond for our customers, so knowing that you love your new lights and had a great experience with our team means the world to us. Comments like yours keep us smiling and motivated to keep doing what we do. 🥰 We can't wait to help you out again whenever you are ready for your next home project. Best, The Dekorfine Customer Service Team

Response from DekorfineJul 7, 2026

Hi Daniël, Thank you for sharing your feedback with us. We genuinely care about your experience and would love the opportunity to address your concerns directly. We would like to clarify that we are a legitimate, registered company with our own dedicated customer support and manufacturing facilities based in Asia. This direct-from-factory model allows us to maintain strict quality control over our unique designs while keeping our pricing as competitive as possible. All orders are processed securely, shipped with valid tracking, and fully backed by our 3-year warranty and satisfaction guarantees. It is never our intent to leave a customer feeling disappointed with their purchase. Please reach out to our dedicated support team at [email protected] with your order number. We are completely committed to finding a fair and satisfactory resolution for you. 💛 Warm regards, Dekorfine Customer Service Team

Response from DekorfineJun 28, 2026

Dear Laura, Thank you so much for taking a chance on us and for sharing your beautiful experience! We completely understand that ordering a statement light fixture online can feel like a nerve-wracking risk, so it truly brings a massive smile to our entire team to hear that you love it even more in person. We always strive to keep our customers fully updated and reassured throughout the standard 6-week international shipping journey, and we are so glad you appreciated the regular tracking updates. Knowing that your fixture was packaged perfectly, arrived completely intact, and now looks absolutely flawless in your space after installation is the greatest reward we could ask for! Thank you again for your trust and for taking the time to highlight our packaging and communication. We hope your gorgeous new light brings a warm, beautiful ambiance to your home for many years to come! Warmest regards, The Dekorfine Customer Service Team

Response from DekorfineJun 6, 2026

Hi Betsy, We are so sorry for the frustration and the mix-up with your order. We want to be completely honest about what happened. Our team looked into this right away and we sent you an update through email to correct the mistake. When we sent you the tracking link before, our agent accidentally made a typo and provided a tracking number from another shipment. We feel terrible about this clerical error and have already sent you the correct tracking details. Your package was indeed held up due to a random U.S. Customs inspection at the port, which unfortunately takes some extra time and is outside our control. The great news is that the fixture has now cleared inspection and is safe. We completely understand why you felt misled, and we never want our customers to feel that way. Please take a look at the email we sent you, where we offered a few solutions to make this right, including an option for a full refund. Thank you for your patience while we fix this administrative mistake. Best regards, Sally Dekorfine Customer Service Team