DefenderShieldReviews of defendershield.com

Response from DefenderShieldMar 11, 2025

Hi Mark, Thank you for sharing your feedback on our EMF Radiation Protection Jacket. We appreciate you taking the time to provide your honest assessment. We're glad to hear that you tested the shielding effectiveness and confirmed it blocks cell signals. This is a crucial aspect of our product, and we're pleased it met your expectations. We are, however, sorry to hear that you found the fit and feel of the hoodie to be unsatisfactory. We understand your concerns about the fabric's stretch and the unisex sizing. We strive to create products that are comfortable and inclusive, and we apologize that the hoodie did not meet your expectations in this regard. We understand that "gender neutral" sizing can sometimes be challenging, and we will take your comments into consideration as we review our sizing and design for future iterations of this product. We value your feedback and will use it to improve our products. Thank you again for your review.

Response from DefenderShieldFeb 26, 2025

Hi Nancy, Thank you for sharing your feedback regarding the case you gifted to your brother. We sincerely apologize for the disappointment caused by the lack of a camera cutout. We understand your concern about the case's functionality and how it impacts its value. We strive to provide accurate product descriptions and images on our website to ensure customer satisfaction. It appears we may have fallen short in this instance, and we are truly sorry for any inconvenience or frustration this caused. We value your feedback and will be reviewing our product descriptions and images to ensure they clearly reflect the case's design, including the absence of a camera cutout. We want to prevent similar issues from occurring in the future. If your brother would prefer to return the case for a refund, please complete our online return form here: https://defendershield.com/pages/returns. We will process the return promptly upon receipt. We appreciate you bringing this to our attention. If there is anything further we can do to address your concerns, please do not hesitate to contact us directly.

Response from DefenderShieldFeb 26, 2025

Hi Anne, Thank you for sharing your experience with our EMF tube headphones and for your feedback regarding our customer service. We understand your frustration with the issues you've encountered. We'd like to clarify a few points regarding your purchase and warranty. Your initial purchase was made through one of our authorized dealers in July 2023. The first pair of headphones received exhibited a manufacturing defect, which was promptly addressed with a replacement. Your second pair of headphones, unfortunately, developed a 'mangled' and 'crumpled' flex after approximately 18 months of use. We understand you believe this was not due to mistreatment. However, our warranty, which covers manufacturing defects, is valid for one year from the date of purchase. Your correspondence was received in December 2024, nearly five months after the warranty period had expired. The photos you provided showed a twisting of the cord, which, while not affecting the functionality of the headphones, is typically indicative of wear and tear from storage or use over time, rather than a manufacturing defect. Our warranty is designed to protect against defects in manufacturing, not issues arising from normal use. We strive to provide high-quality products, and we regret that your experience did not meet your expectations. We also regret that our warranty limitations led to a negative customer service experience. We value your feedback and will use it to continually evaluate and improve our products and customer service processes. We appreciate you bringing this to our attention. The DefenderShield Team

Response from DefenderShieldJan 16, 2025

Hi Stuart, We understand your frustration with your experience with our product. Our return policy has a 30-day window, and unfortunately, your order was placed on 03/01/2024 putting it well outside of this time frame. While we appreciate your feedback, it's important to note that our EMF shielding products are designed to minimize EMF exposure without interfering with device functionality. We value your feedback and will use it to continue improving our products and services. Warm regards, The DefenderShield Team