DefenderShield Reviews | Read Customer Reviews of defendershield.com

DefenderShield Reviews | Read Customer Reviews of defendershield.com

DefenderShield reviews

Showing 26 reviews with 1 star · Clear filters

Lovie G.
Oct 24, 2026
I received the wrong item in the mail…
I received the wrong item in the mail and the only communication has been with a bot who cannot help me understand why I received at tshirt instead of the phone holder I actually ordered.
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Julie O.
Oct 19, 2026
I never got my phone case
I never got my phone case. It was delivered to a different city & I never received it. The lady at Defender Shield said she would re-send me my phone case for free. I never received that one either. I will never recommend Defender Shield to anyone based on this experience.
Response from DefenderShieldOct 19, 2026
Hi Julie, Thank you for your feedback. As we explained in the email we sent you, once you filed a fraud chargeback with your bank, we were unable to make any adjustments with your order, including creating a new order.
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terri H.
Sep 20, 2026
computerbpad
i ordered a computer pad. supposed to arrive today. getv a notice that they need more info. tracking number (put in at least 10 times) is not correct states it should start with certain #'s letters mine does. claim it is incorrcet #and will not chat with me. no other way to contact them> i have 3 days or i guess they will return it to you. i do not have the time or health to deal with this stuff. what has happened to your company? i purchased new phone case from another company because yours had such bad rviews, had been using your phone cases for 12-14 years. very sad
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Roxanne T.
Sep 19, 2026
I don't want it just for magnets
I don't want it just for magnets
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MM
Sep 18, 2026
The phone cases are designed terrible…
The phone cases are designed terrible for the 17 pro. Extremely flimsy around the camera… just end the protection under the camera and it would be fine
Response from DefenderShieldSep 18, 2026
Thank you for your feedback! We will be sure to pass it along to our product development team!
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Su
Sep 3, 2026
I DID NOT RECEIVE ANYTHING IN THE MAIL.
I DID NOT RECEIVE ANYTHING IN THE MAIL. NOTHING HAS BEEN DELIVERED! THIS IS THE SECOND NOTICE I HAVE SENT. PLEASE LET ME KNOW IF THE ORDER WAS DELIVERED BC I HAVE NOT RECEIVED IT. DO YOU HAVE A PHOTO OF THE DELIVERY?
Response from DefenderShieldSep 4, 2026
Hi Sue, Thank you for reaching out. We see an order placed this week, it is currently in transit and should be delivered later today.
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Agnese S.
Aug 15, 2026
No package has arrived yet
No package has arrived yet, even though it should have arrived by now. Tracking shows it was returned to the sender 15 days ago, but the company has not notified me, sent any emails, given a refund, or anything else
Response from DefenderShieldAug 18, 2026
Agnese, thank you for your review. We apologize that this package was returned to us and not delivered to you. We will ensure a full refund is processed immediately.
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Misela M.
Aug 5, 2026
I have a problem with the delivery
I have a problem with the delivery. I haven't receved my order yet, trucking number382164853670.
Response from DefenderShieldAug 5, 2026
Hi Misela, We apologize for this disappointing experience. FedEx made multiple attempts to deliver the package, they were unsuccessful as no one was available to accept the package. The order was returned to us and a refund was issued back to your original payment method.
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