Donald D.
They don't own up to their mistakes
I placed an order last year for some reflective stickers. I noticed that the artwork wasn't correct and asked for a revision, which Decals.com did comply with and corrected the issue. This year however, I purchased another order of the same stickers from my orders list. When I received the stickers, the old aspect ratio problem was evident and they were not the same as what I had previously received. Contacting the Company by phone, the person I spoke to advised me to fill out their electronic form regarding my issue, which I did. I received e-mail back from Decals.com stating that they had not entered the change for the previous year's order into their system. Responding to that e-mail, I made note that they had admitted they'd made a mistake, and they then offered me a discount on the purchase of another batch of stickers. So, instead of correcting the issue, remaking, and resending the correct product, We were supposed to spend additional funds to correct their mistake. We cannot hand out these stickers in good conscience. We apparently care about our Company image more than Decals.com does. We're now out a good sum of cash and will not be doing further business with Decals.com.
Response from DecalsJul 9, 2026
Thank you for taking the time to share your experience. We're sorry to hear that your reorder didn't meet your expectations and that the resolution offered left you disappointed. We understand how important consistency is when reordering custom decals, especially when they're being used to represent your business. Our goal is to ensure repeat orders match approved artwork and specifications, and we're sorry that your experience did not reflect that expectation. We appreciate your feedback and use comments like yours to continually improve our processes and the experience we provide to our customers.