DecalsReviews of decals.com

Response from DecalsOct 21, 2026

Thank you for sharing your feedback. We're sorry to hear about the frustration you've experienced with your order and understand how disappointing it can be when an expected delivery doesn't arrive on time. We've attempted to locate your order and review the situation with our Customer Service team, but unfortunately, we haven't been able to identify an order matching the information available to us. We would appreciate the opportunity to look into this further and help resolve your concerns. Please reach out to our Customer Service team with your order number or the email address associated with your purchase so we can investigate the situation and provide an update. We take customer satisfaction seriously and hope to have the opportunity to get this resolved. Thank you for updating the review and no problem at all. — The Decals.com Team

Response from DecalsAug 25, 2026

We're sorry to hear about the frustration surrounding your order and delivery. We understand how concerning it can be when an order doesn't arrive within the timeframe you were expecting. Based on the information available in your review, we believe we may have located your order in our system, but we'd like to confirm the details and make sure we're looking at the correct order. If you still have not received your product, please complete our Issue Resolution Form so our customer service team can review your order and shipping information and work with you directly: https://www.decals.com/feedback/issue-resolution We take concerns like this seriously and would appreciate the opportunity to investigate what happened and help resolve the issue. Thank you for bringing it to our attention.

Response from DecalsJul 9, 2026

Thank you so much for taking the time to share your experience! We're thrilled to hear that you're happy with your trailer decal and that it's still looking great after months of exposure to the elements. We're especially glad Kalie was able to assist with your artwork and help ensure the final design matched your vision. We'll be sure to share your kind words with her—they'll mean a lot to our team. Thank you for trusting Decals.com with your business. We truly appreciate your support and look forward to helping as your company continues to grow. We can't wait to work with you again on your next project!

Response from DecalsJul 9, 2026

We're sorry to hear that your experience with Decals.com didn't meet your expectations. Providing high-quality products and responsive customer service is extremely important to us, so it's concerning to hear that you felt your emails went unanswered. We'd genuinely like the opportunity to look into your order and see what happened. If there was an issue with the size, color, or quality of your decals, we'd like to review it and work toward a resolution. Please reach out to us again at [email protected] with your order number (or reply to any previous correspondence), and we'll make sure a member of our team reviews your case promptly. We appreciate your feedback, as it helps us identify and correct issues when they occur. We hope you'll give us the opportunity to make this right.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're sorry to hear your decal didn't arrive in the condition you expected. We understand how frustrating it is to receive a product that's difficult to install, especially after looking forward to using it. Our goal is for every decal to arrive ready for a smooth, successful application, so we're disappointed to hear that wasn't your experience. Based on your description, it sounds like the package may have been bent during transit, which unfortunately can happen on occasion. Regardless of how it occurred, we're sorry your decal didn't arrive in usable condition. Although some time has passed since your order, we'd still appreciate the opportunity to learn more about what happened. If you're willing, please reach out to our customer support team with your order information so we can review your experience and see if there's anything we can do to help. We appreciate your feedback, as it helps us continue improving both our products and our customers' experience. Thank you for giving Decals.com a try.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your experience. We're sorry to hear that your decal did not meet your expectations and, more importantly, that the issue couldn't be resolved in time for your event. We understand how disappointing it is when an order is tied to a specific deadline, and we regret that your experience left you feeling let down by both the product and our customer service. Although some time has passed since your order, we'd still appreciate the opportunity to review what happened. If you're willing, please contact our customer support team with your order information so we can look into your case and determine whether there's anything further we can do to help. At Decals.com, we're committed to producing quality products and providing responsive customer support, and we take feedback like yours seriously as we continue to improve our customers' experience.