DecalsReviews of decals.com

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that our ordering process was frustrating and didn't meet your expectations. To help protect our customers and ensure orders are produced accurately, there are a few situations where our team may need to verify information before production begins. For example, if we have questions about artwork or order details, we'll send a proof for approval to help avoid mistakes and ensure the final product matches the customer's expectations. Regarding tax-exempt purchases, we're happy to honor valid tax-exempt status when the required documentation is provided before an order is processed. Once an order has been finalized, we're unfortunately unable to refund sales tax that has already been remitted to the applicable taxing authority. We understand this can be frustrating, and we encourage tax-exempt customers to submit their exemption documentation before placing future orders to help ensure sales tax is not applied. We appreciate your feedback, as it helps us evaluate where we can improve our ordering experience and better communicate our processes. Thank you for giving Decals.com the opportunity to earn your business.

Response from DecalsJul 9, 2026

Thank you for sharing your feedback. We're sorry to hear that your order didn't meet your expectations and that your experience with our customer service left you disappointed. We understand how frustrating it is to receive a product that doesn't match what you were expecting, especially when it's for your business. Our goal is to provide accurate product information, clear communication during the ordering process, and quality products our customers can rely on. Although some time has passed since your order, we'd still welcome the opportunity to review what happened. If you're willing, please contact our customer support team with your order information so we can take another look at your experience and determine whether there's anything further we can do to help. We appreciate you taking the time to leave your feedback. Comments like yours help us identify opportunities to improve both our products and the overall customer experience.

Response from DecalsJul 9, 2026

Thank you for sharing your feedback. We're sorry to hear that your order and overall experience didn't meet your expectations. Receiving duplicate graphics instead of a left- and right-side set would certainly be frustrating, and we're sorry to hear that you felt your concerns weren't adequately addressed. Providing accurate products and responsive customer service are priorities for our team, and it's disappointing to learn that your experience left you with a different impression. Although some time has passed since your order, we'd still welcome the opportunity to review what happened. If you're willing, please reach out to our customer support team with your order information so we can investigate your concerns and determine whether there's anything further we can do to help. We appreciate your feedback and use comments like yours to continually improve both our products and the service we provide. Thank you for bringing your experience to our attention.

Response from DecalsJul 9, 2026

We're sorry to hear that you were disappointed with your experience. At Decals.com, we strive to provide quality products, transparent communication, and responsive customer service for every customer, so it's concerning to hear that you left with this impression. Although your review doesn't include details about your order, we'd genuinely appreciate the opportunity to learn more about what happened. If you're willing, please contact our customer support team with your order information so we can review your experience and determine whether there's anything we can do to help. We value all customer feedback and are continually working to improve our products, processes, and overall customer experience.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that the colors of your decals didn't meet your expectations and that you found the resolution process frustrating. We understand how disappointing it is when a finished product doesn't look the way you anticipated, and we regret that your experience with our communication and return process left you feeling dissatisfied. Although some time has passed since your order, we'd still welcome the opportunity to review your experience. If you're willing, please contact our customer support team with your order information so we can take another look at your case and determine whether there's anything further we can do to help. We appreciate your feedback and use comments like yours to continually improve both our products and the overall customer experience.

Response from DecalsJul 9, 2026

Thank you so much for your thoughtful review! We're delighted to hear you had such a positive experience with Decals.com. We'll be sure to share your kind words with Andrea. Taking the time to review artwork, ask questions, and confirm details before production is something our team takes seriously because we want every customer to receive a product they're happy with. We're also glad to hear your QR code decals turned out exactly as you hoped and that the extra decals were a pleasant surprise! Thank you for trusting us with your project and for recommending Decals.com. We truly appreciate your business and look forward to working with you again in the future.

Response from DecalsJul 9, 2026

Thank you for taking the time to share your experience. We're sorry to hear that your order and the communication surrounding it left you frustrated. With custom products, our goal is always to confirm order details before production so that the finished product matches our customer's expectations. We regret that, in this case, you felt there was confusion regarding the dimensions and that our efforts to resolve the situation did not meet your expectations. While custom products are generally not eligible for refunds once production has begun, our team does work with customers to find reasonable solutions when concerns arise, including reviewing each situation individually. We're sorry that the resolution offered did not leave you satisfied. Although some time has passed since your order, we'd still welcome the opportunity to review your experience. If you're willing, please contact our customer support team with your order information so we can take another look at your case. We appreciate your feedback and are always looking for ways to improve our communication and the overall customer experience.

Response from DecalsJul 9, 2026

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience from start to finish and that your boat decals turned out so well. Helping customers choose the right product and reviewing proofs carefully before production are important parts of our process, so we're glad our team was able to guide you along the way. It's also great to hear that our installation videos were helpful and that your decals look fantastic on your boat! We're especially happy that you noticed the thank-you card. We truly appreciate every order, no matter the size, and we're grateful you chose Decals.com for your project. Thank you again for your recommendation. We hope you enjoy your new decals for years to come, and we look forward to helping with your next project!