Printed a photo magnet too dark to see peoples faces. Refund offer did not include the high shipping charge and there was no offer for a discount to reprint. Disappointing product and terrible customer service.
Response from DecalsJul 9, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that the printed photo magnet didn't meet your expectations and that the resolution we offered left you disappointed.
We understand how frustrating it is when a finished product doesn't turn out as expected, especially when it's a personalized item. Our goal is always to produce high-quality products and work with customers to find a fair resolution when concerns arise, so we're sorry your experience didn't reflect that.
While this order was placed some time ago, we'd still appreciate the opportunity to review what happened. If you're willing, please contact our customer support team with your order information so we can take another look at your experience.
Thank you again for your feedback. We value every customer's input and are continually working to improve both our products and the service we provide.
DP
Doug P.
Send me decals that they messed up and…
Send me decals that they messed up and won't make it right. Customer service and claims department is a joke.
Response from DecalsJul 9, 2026
We're sorry to hear that your experience with Decals.com didn't meet your expectations.
Providing quality products and responsive customer service is very important to us, so it's disappointing to hear that you felt your concerns weren't resolved. We always strive to work with our customers to find a fair solution when issues arise, and we're sorry that wasn't your impression.
Thank you for taking the time to share your feedback. We value every customer's input and are continually working to improve both our products and our customer experience.
HH
Hana H.
Caused $35k of damage + won't refund
We ordered a large amount of "temporary" decals to decorate the floor for a preschool fundraising event held at a place of worship. Decals.com claims that the type we purchased "remove easily without damage or residue." We followed their removal instructions exactly and it was an extremely laborious task (taking a team multiple days to do the exhausting work) and removed chunks of the floor's finish. The damage was so severe that the entire floor has to be refinished (stripped, sanded, and resealed). We had multiple professional flooring companies assess and quote the work, with costs ranging from $35k-$50k! Decals.com has refused to refund the cost of their destructive decals, let alone help with the costs of repair. They have dodged our calls and emails and don't respond to follow-ups. Again, their decals were used as decoration for a PRESCHOOL FUNDRAISER and severely damaged the floors at a CHURCH, and this is how Decals.com has chosen to operate. Absolutely disgraceful. Do not do business with them.
DA
Dan
This was my first experience ordering…
This was my first experience ordering from Decals.com. We needed a handful of custom magnets printed. I found the ordering placement simple enough, and I got a quick response email confirming my order and letting me know they were happy with the design I had provided and options I had selected. Although I could have had a hard copy test proof sent beforehand, I chose not to in this circumstance.
The order was fulfilled and delivered quickly (to Florida). The magnets are of a good quality and print to the level I was expecting. I also received a hand written note from Seth thanking me for my order.
Overall, a very good personal experience, and no complaints.
Response from DecalsJul 9, 2026
Thank you so much for your kind review! We're thrilled to hear that your first experience with Decals.com was such a positive one.
It's great to know that you found the ordering process straightforward, received prompt communication from our team, and were happy with the quality of your custom magnets. We work hard to make the process as smooth as possible from start to finish, so feedback like yours means a lot.
We'll be sure to pass your kind words along to our team. They'll be delighted to know that the handwritten note made your experience even more memorable.
Thank you again for choosing Decals.com. We truly appreciate your business and look forward to helping with your future projects!
JN
John N.
What a surprise.
I placed an order with my slapped together image(s), requested the proofs, and I got my phone call.
Holly informed me that what I had submitted would look weird, but she got the idea and had suggestions on how to get where I wanted to be. I gave her the freedom to edit as she pleased, we agreed on a size, and all looked well in the proof.
I've dealt with countless decal companies over the last 15 years, and I've even worked in vinyl signs/decal shop for a while so I know what is typical and what I can expect.
I'll be honest, with a name like Decals.com I figured.... great, how long before I get annoyed with the 'big company' nonsense. Y'know, no callbacks, no communication, etc. because they've got a thousand other dudes spending 10x your invoice, that sorta thing.
I didn't get any of that from y'all. Holly was courteous, bubbly, professional, and easy to work with. Without someone reviewing my submission and placing that phone call, I probably would've been left with a dissatisfactory result at my own fault.
So yeah, decent service, but that's not really what brought me here today. I'm used to being on the receiving end of substandard business practices, so when companies remind me of what business should look like it stands out to me. I'm here because I received a hand written card from Holly at Decals.com. Yes, hand written; there's definitely an impression and definitely ballpoint ink lol. I have never received a hand written anything from a company for simply making a purchase, whether it was $70 or $7000, NEVER! If you did receive something that looked hand written it's guaranteed printed. Like thanks for wasting the paper and confirming the worst...? lol
I was a bit concerned when I saw it. "My decals ain't fittin' in there...." but wow, what a pleasant surprise. Thank you! Thank you for reminding me that big businesses don't have to suck, and there is light at the end of the tunnel.
I'll be back.
Response from DecalsJul 9, 2026
Wow—thank you so much for taking the time to write such a thoughtful review. Reading comments like yours truly means a lot to our entire team.
We're especially grateful for your kind words about Holly. We'll be sure to share your review with her. Taking the time to review artwork, offer suggestions, and help customers achieve the best possible result is exactly the kind of service we strive to provide.
We're also thrilled that the handwritten thank-you card stood out. We know it's a small gesture, but we genuinely appreciate every customer who trusts us with their project, whether it's a single decal or a large order.
It means even more to hear this feedback from someone with experience in the decal and sign industry. Thank you for giving us the opportunity to earn your business and for recognizing the care our team puts into every order.
We sincerely appreciate your support and look forward to working with you again on your next project!
PD
Patrick D.
Their customer service is terrible
Their customer service is terrible. Matt Gregerson, CSM for decals.com is about as inept as they get. Wanna know why their decals are so cheap? They charge $14 for a decal and $70 for shipping. The website says three day UPS delivery, they send it via USPS ground. There’s nothing in the ordering process that gives you shipping options. Deceptive business practices. I went round for round with Matt and blamed their high shipping costs on the algorithms, lol. I went to the usps site, took a screenshot of the actual shipping costs to my zip code, and there was a $50 discrepancy. He refused to give me a refund on the shipping. Never again. Go somewhere else.
Response from DecalsJul 9, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your order and our customer service did not meet your expectations.
We strive to provide clear shipping options during the ordering process and understand how frustrating it can be when shipping costs or delivery expectations don't align with what you anticipated. Shipping rates and available delivery methods can vary depending on factors such as destination, package size, and the shipping service selected.
We appreciate your feedback and are continually working to improve both our ordering experience and the service we provide.
SM
Suresh M.
Extremely Poor Customer Service
Does anybody in your company take the trouble to respond to an earlier e-mail I enquired about my Order no:53505?
If I do not get a response, I am reporting my very overdue order to my credit card company.
Your company said it would inform me when the product is being sent. Order was placed on 20th Oct 24 and till now NO RESPONSE!!!!
Response from DecalsJul 9, 2026
Thank you for bringing this to our attention. We're sorry to hear about the experience you've described.
We've been unable to locate an order matching the order number included in your review, so we're concerned there may be an error or that additional information is needed to identify your order.
If your purchase was with Decals.com, we'd be happy to investigate this for you. Please contact our customer support team with your order number, the email address used to place the order, or any additional details so we can look into the status of your order and assist you.
We appreciate the opportunity to help and hope to hear from you soon.
MI
Mike
I ordered from their website
I ordered from their website, filled out their forms and uploaded my image with out any errors. I get an email today saying they need a vector image and that they would be kind enough to do it for 25 dollars. None of this was disclosed when I ordered. Would not recommend!
Response from DecalsJul 9, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the ordering process was frustrating.
To produce the highest-quality printed decals, some artwork requires additional preparation before it can be printed at full resolution. When submitted artwork isn't suitable for production, our team will reach out to discuss the available options rather than printing a product that may not meet our quality standards.
We understand that unexpected artwork adjustments or additional charges can be frustrating, and we appreciate your feedback. Comments like yours help us identify opportunities to better communicate our artwork requirements during the ordering process.
Thank you again for your feedback and for giving Decals.com the opportunity to earn your business.
