Thomas D.
Disappointed
First I want to say, am a long time fan of Tony and Dean and I am extremely disappointed in the customer service with Mastermind. First like everyone else I was charged 50.94 cents for I dont know what after i payed the dollar to attend their event, I purchased the mastermind program mainly sold on the Gi Gi app and 24 hour service, neither have worked correctly, I emailed them on June 15th to their 24 hour line and was promised a quick answer,On June 16th they told me Gi Gi was being updated and they would let me know when it was fixed, I received the update news on July 7th, It is impossible to reach them, The live chat is not responsive, They have a phone number on the website that tells you to email them or live chat them, I bought this to hopefuly use to grow my business during their next event coming up, But quite honestly I am not impressed some of their trainings are old and dated, I emailed them twice today with a canned aiutomactic response The same i received on June 16th
Response from Mastermind.comJul 18, 2025
Dear Thomas, Thank you so much for taking the time to share your honest and detailed feedback. We want to begin by sincerely apologizing for the difficulties and frustrations you’ve experienced. We want you to know how deeply we value your voice and your willingness to express your concerns. We’ve shared your feedback directly with our leadership and program development teams. Your insights help us continuously improve and better serve the incredible community we're honored to support. Please know that we took your concerns seriously, and our team has worked swiftly behind the scenes to address them. Our support and tech teams have personally reached out to you via email from [email protected], cancelled the duplicate membership, and a reversal for the charges associated with your duplicate membership have been processed. Please allow 5-7 business days for the refunds to appear in your account. We truly appreciate your patience during this time. We’re truly grateful that we had the opportunity to connect with you directly and help bring clarity to the issues you were facing. Your feedback has helped us continue to improve, and we genuinely thank you for being open with us. Your trust means the world to us, and we are committed to providing you with a positive experience moving forward. If you feel we've made amends and are comfortable doing so, would you kindly consider revisiting and updating your review? Your support means so much to us and would make a meaningful impact on our Mastermind community. We’re truly honored to walk alongside you, and we are here to support you every step of the way. We’re looking forward to continuing this journey with you, Thomas! With deep appreciation, The Mastermind Team