The Deadbolt Mystery SocietyReviews of deadboltmysterysociety.com

Response from The Deadbolt Mystery SocietyDec 12, 2023

Hi Cassandra, we are grateful to have you with us! Thanks for the continued support. And know that you if you want the mystery we are offering in the subscription as a single box, you can purchase a 1-month gift subscription and it won't renew. You'll also get a better price than "if" and "when" that specific box becomes available again.

Response from The Deadbolt Mystery SocietyDec 12, 2023

Hi Jaci, we love knowing this! Most of our Deadbolt Detectives are adults. So, it's always a great thing when we see Teen Deadbolt Detectives!

Response from The Deadbolt Mystery SocietyDec 12, 2023

Hi Adam, thanks for the shoutout to our customer support team. As a company, we do our best to make sure you have the best experience possible from us...from the products to the support! Thanks for your continued support!

Response from The Deadbolt Mystery SocietyDec 12, 2023

Hi Callee, congrats on solving your first mystery with us! Great job! And we are so happy that you had a blast with the experience.

Response from The Deadbolt Mystery SocietyNov 26, 2023

Hey Lindsey, thank you so much for leaving us this review! We really appreciate your kind words and are very happy that you enjoy our mystery experiences. We are real people and want to continue letting our DMS family know that through things such as our hand-written "thank you" notes. Stay safe out there, detective!

Response from The Deadbolt Mystery SocietyNov 21, 2023

Hey Verny, thanks so much! We are very happy to hear that!

Response from The Deadbolt Mystery SocietyNov 16, 2023

Hi April, thanks so much for the kind words. We are definitely happy to hear that your family enjoyed our mystery. And we are thrilled that we passed the "lame" test. haha. Thanks for being a part of our DMS family.

Response from The Deadbolt Mystery SocietyNov 21, 2023

Hey Christine, we are sorry that you felt the need to leave us a 1-star review when we were actively trying to work with you on this matter to get it resolved. You emailed us on October 14th about your package being delivered but not being there. Our customer service representative responded to your email within three hours on the same day stating, "Thanks for reaching out. I apologize that you did not receive your package yesterday. The quickest way to hopefully find your package is for you to contact your local post office or mail carrier. We do also see where packages show delivered and they aren't until the next day. If your post office or mail carrier cannot help you or they say it was delivered, please let me know and we will reach out to our USPS representative." Nowhere in that email does it state, "we can’t do much." We never heard back from you until you decided to leave us this negative review. We wanted you to check with your postal representative because we see many times that the issues get resolved on the local level when this happens. We are just now responding to this review that you left 6 days ago because once we saw the review we emailed you directly in the chain of communication we had with you to see if we could help get this resolved. As of this moment (November 21), we still have not heard back from you in regards to this matter. We see situations like this all the time and we make sure that our customers get the products they pay for. We have simply been waiting to hear back from you before we took any further actions. We are still more than happy to make sure you get what you paid for if you would please respond to the email we sent you.