de.sihoooffice.comReviews of de.sihoooffice.com

Placed an order on 08-Nov-2024 for Sihoo Doro C300. It was in stock and they promised to dispact within 1 or two working days. After two working days the product is still not dispatched. Wrote multiple emails to their customer support but never any reply. Looking through the numerous bad ratings on this seller, apparently this seller has a lot of logistic issues and very poor customer support. It seems I have fallen into a pitfall.

Vergessen Bestell-Stornierungen und Rückerstattungen. Sehr unseriös.

1) I bought a product on Sunday. In the site it's stated it would take 5-7business days to get the product. 2) 4 business days have passed and the order wasn't even sent. I opened a ticket the reply was ''we are having a issue with logistics'' (like every other negative opinion in this site, it's something usual with them) 3) In the thicket it's stated it would take 2 more business days to ship + 2-7business to receive the product. -The take away is, the expectations they give versus the reality of the logistics it's not there. - I created a new ticket asking for the cancelation of the order and a refund but no response so far. - I recommend you to avoid this site, because clearly they have a logistic and support problem that they weren't able to fix so far and it isn't worth the trouble, specially if you are like me and you REALLY need a chair, you probably wont be receiving it on time and you would be better off buying one from somewhere else. You might be lucky and get the product in time and the support can be great. But remember stuff like this don't only happen to the others. Edit: They ignored my request to refund, instead they shipped the chair. Once shipped they cannot refund according to TOS. S### move! DO NOT BUY. Edit 2: After completing the first edit, I received an email stating that if I wanted a refund, they would need to intercept the parcel, whether it was in transit or had already reached my house. After that email, I got another email with the full refund no questions asked, making me wonder if I hadn’t written the review, I wouldn’t have received the refund so quickly and would be through a painful waiting process. On that same email i got an offer of a $50 chair (That was sold out) as a gift in order for me to remove my review. I will not be accepting the gift, as I find it morally unacceptable. After my reply to that email they kept the offer of 50$ in any product (after me saying it was unmorally of me to accept). Plus if I have a poor experience why would I want to get myself involved in buying another product, plus gifting me something to remove my review seems unethical.

Untrustable company, avoid at all costs. Unfair, not keeping their agreements in place.

I have ordered a chair in April and it arrived 1st of May (in about a week) from the German store to Denmark. The chair I chose is the Sihoo V1, and it is a comfortable chair with amazing lumbar support, the head support is nice too. Only annoying thing is, that the armrests do not lock in place (rotation wise - height wise they do). And the height of the armrests is pretty damn high, on the lowest setting it cannot fit under my desk (I am not sure what the height of my desk is, but the measurements of the chair are on the website, so it is my fault). Also, later I found out this chair is more recommended for average to taller people (I am 161cm), so maybe that's the reason for tall armrests. However, even with my height, the chair is comfortable, and everything is adjustable enough for me. However, I was having a very hard time choosing between the Sihoo Doro c300 and the V1, and even contacted customer service. I gave my height, weight and other details to the customer service and that I was specifically wondering which chair would be a better fit for me (FROM THESE TWO). Instead of actually helping, they just suggested the most expensive chair on the website (which I wasn't even looking at! Its way out of my budget, and I didn't even include it in my question?)... So they were completely useless. Later I found out the Sihoo Doro C300 is more suitable for shorter people than the V1 (my luck lol), but I would say the V1 was the right choice due to a more adjustable lumbar support.

Tenia miedo tras ver otros comentarios sobre posible estafa y tal, pero todo lo contrario, parece todo falso, pero simplemente es una pagina no tan currada. Su chat es un robot pero te proporciona lo que necesites, por otra parte, pedi mi silla m57 el dia 14 y hoy dia 18 ya la tengo en mi casa, siendo enviada desde Alemania, siempre con seguimiento del pedido (aunque en paginas alemanas de mensajeria) Estaba la silla en amazon a 265 y justo en la pagina había descuentos y la he podido comprar por 179.99€ En definitiva, totalmente recomendable.

I bought the chair in November through the site and the first week they wrote me saying it would take a while to arrive. I told them it was fine, but that I needed it as a Christmas present. If it was there by the 24th, then I would go ahead and if it wasn't possible, I would cancel the order. They said no problem. Today is February 14 and the chair still hasn't shown up. I have sent them many emails. In January I had to move and the chair was still supposedly on its way in the tracking app. I told them that it had been months, that no one was living in the house anymore and that it would be picked up by my neighbor. They decided, without my consent, to send the order back and told me nothing. At the end of January I contacted them again and they told me they could not refund my money until the chair arrived back at the warehouse. Three weeks later, I am still claiming my money back and they tell me they will not refund it. How is it possible if they have been three months to send a chair and it has not arrived? How is it possible if I have asked for a refund and by law they have to give it to me?

Compré una silla el día 24 de noviembre. Aunque en la página indica que el envio es gratis, me cobran 10€ por el envío. Realizan el cobro sin problemas, pero, despues, indican que hay problema de stock, y que se retrasará el envio. A día 4 de enero, sigo sin haber recibido nada.