DCG StoresReviews of dcgstores.com

silbert is a very bad man!!

I ordered before reading reviews and was terrified after I read them. But I got my futon within a week and mattress by two weeks and I love them. I emailed that the boxes were completely damaged from FEDEX but the product was great after making sure pieces were all there. Which I was given an email response back after like 5 days... I do recommend honestly it's not that bad.

This company is a scam. I can't even sit on the futon I purchased from them due to excruciating back pain this sofa causes me. The mattress is a lopsided piece of crap. It's almost like the cover is glued to the mattress. You certainly can never change the cover on this futon. They blame the COVID virus for not answering their phone. You can't catch this virus over the telephone. Many thousands of companies had and still have people working out of their homes to take care of their customers. Not DCG stores. They are a scam company. I hope this review will save people from wasting their hard earned money with DCG stores.

I sure wish I had read the reviews before ordering my desk from DCG. I ordered a desk with keyboard tray from the company in January. They said it wouldn't be available until March and I was OK with waiting. When it was finally delivered, however, it was the wrong desk as it had a drawer in the place of the keyboard tray I need, although their own confirmation email said "3-Drawer Computer Desk - Keyboard Tray." I have reached out three times so far and all I get is silence. All I want is for them to send me a tray to replace the drawer so I can use the desk. Meanwhile it is sitting in my entryway taking up a lot of space and of no use to me. How can a company get away with doing this on such a large scale? I tend to agree with the other reviews that it has to be deliberate.

Avoid at all costs. DCG Stores is a Scam Order placed in Nov. 2020. Delivery dates pass. No phone # for customer service, email only. From 4 emails sent, 1 has been responded to in March 2021. That email stated the item was on backorder and would be sent March 12. Now March 27th and no item has been sent and no follow up responded to or initiated by the company. These scammers need to be closed down.

Please avoid doing any business with the DCG stores also known as Futon creations . Their customer service is nonexistent. You cannot speak with anyone. Simple avoid them do business with many other good businesses out there.

I'd echo many of the comments here. I ordered a futon mattress with my CC, and weeks later FedEx has no expected delivery date, and numerous emails have gone unanswered. The website stated the item was IN STOCK and normally ships in 2-3 business days. Well, I guess NOT!

I ordered a Futon Mattress - Never got a confirmation email nor was my account charged. Then I get an alert from Fedex that I have a delivery coming - Yep my futon mattress and my bank was charged. Everything looked great - then I get another alert from Fedex - Yep A second futon mattress - and my bank was charged again. Of course as noted below you cannot call due to COVID - sent numerous emails. They say they will send an RA number but it has been a week and nothing ! I am very frustrated. I want my money back - the second mattress is taking up space in my entry way - very heavy and I am a 65 Yr Old female. I can only push it around. I am happy with the first one, but definitely don't need 2. I guess I will see if I can sell it at a small loss since it is new and still in the original box. DO NOT ORDER FROM These people