DCG Stores is listed under Furniture Stores.
DCG Stores (dcgstores.com) has 144 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Dani
We are extremely satisfied with this company. We place our order Sunday and received it Thursday! They kept in touch via email the entire time. It's exactly what we needed and the right price. We'll definitely order from them again! Thank you DCG Stores!!
Download12345
When I first phoned the sales person was very helpful to select my product. Then I went online and ordered. Ordering online was easy, and the delivery was done very efficiently and came one day ahead of scheduled date. Good Job DCGpac!
Alethea H.
DCG: Thank you for your order. Your order number is: 186832 Date of order: 10/14/2016 11:09:00 AM Order Status: Approved, Pending Shipment Payment Details: Payment information received. Me: Oct 24 (11 days ago) to DCG How can I obtain a status update on this order. I left a message and called back only to be told to press 1 to hold for a customer service rep. only to repeat the same step over and over but don't get to speak with a person about this order. DCG:via mx.logicalware.net Oct 24 (11 days ago) to me Thank you for contacting DCG Stores! Your message has been received. A member of our staff will reply to your inquiry within the next business day. Business hours: Monday - Friday 7:30 AM to 4:30 PM Pacific Standard Time Thank you, DCG Stores DCG Stores Oct 24 (11 days ago) to me Thank you for your order. This email is a confirmation that part or all of your order have shipped. Please see below for the tracking information and item shipping status. Depending on your order size, items may arrive in multiple shipments. Thank you again for shopping with DCG Stores! ME: Oct 28 (7 days ago) to DCG My packages were delivered yesterday but I am missing 2 cushions. I ordered the set of 4 and the set of 2 and only received 4 cushions. Since it is impossible to speak with someone regarding this, can someone please let me know when the remaining 2 cushions will be sent as you have deducted the money from my account. The tracking numbers attached to this email have a status of delivered but 2 cushions remain missing. DCG Stores Order #: DCG137412 DCG: Oct 28 (7 days ago) to me Thank you for contacting DCG Stores! Your message has been received. A member of our staff will reply to your inquiry within the next business day. Business hours: Monday - Friday 7:30 AM to 4:30 PM Pacific Standard Time DCG: Oct 28 (7 days ago) to me -- Hello, We're sorry to hear that! We've requested an update from our warehouse on where the other two cushions are and will update you as soon as we can. Thank you for contacting DCG Stores! Best, Brittany Customer Care DCG Stores DCG: Oct 28 (7 days ago) to me -- Hello, The other pillows are shipping out today! We're sorry about that! Tracking will be emailed by then of the day. Thank you for contacting DCG Stores! Best, Brittany Customer Care DCG Stores ME: Attachments4:48 PM (19 hours ago) to DCG Received my package today. unfortunately wrong color . can someone please tell me why or how this has happened . when will I get my last two grape cushions that you took money from my account for? this is what you sent...far from the color grape. (THEY SENT ME 2 ORANGE CUSHIONS) DCG:via mx.logicalware.net 4:48 PM (19 hours ago) to me Thank you for contacting DCG Stores! Your message has been received. A member of our staff will reply to your inquiry within the next business day. Business hours: Monday - Friday 7:30 AM to 4:30 PM Pacific Standard Time Thank you, DCG Stores DCG: 5:06 PM (19 hours ago) to me -- Hello, After comparing your picture with the website picture, it looks exactly the same. Also after tracking all 3 tracking number we have listed, it looks as if all of your items have been delivered. Thank you for contacting DCG Stores! I HAVE SENT ABOUT 6 ADDITIONAL EMAILS ATTACHING THE PICTURE OF THE ORANGE CUSHIONS ALONG WITH MY ORDER FORM REFERENCING COLOR TYPE GRAPE. I am no longer receiving a response. I believe I am now stuck with 4 grape cushions and 2 orange as well as the tough lesson...if it's too good to be true.....don't do it.
Bill
We were very disappointed in the futon mattress we received from DCG Stores. We ordered a dark rich mattress cover - it came with bright distracting white stitching - the pattern wasn't centered on the mattress - and the tufting wasn't even on the pattern... what really upset me was when I called the customer "disservice" number to talk with someone... the person who answered never gave his name - was never friendly and welcoming on the phone the entire time... I started off by mentioning a couple of positive things and then eased into some concerns... when I mentioned never seeing anything about the white stitching in writing or when examining pictures of the product, he said that "we take our pictures on an angle" - WOW, that's revealing... he also said that if I was concerned about the stitching that I should have asked ahead about it before ordering the product (like I knew to ask that questions - if I would have seen white stitching in a picture or read that their mattress only came with white stitching, I would have surely asked about it)... he also said that "we make thousands of mattress everyday - we can't change the color of the stitching for every mattress." He also mentioned that the material just comes off the roll however... those statements told me everything I needed to know... the company is all about profit and not about product quality. The unknown person then when on to say "just take a sharpie and color the stitching - people choose all sorts of colors to match those on the cover"... that also told me that others have expressed the same concerns... he would never connect me with a supervisor - when I suggested that they send another cover to put over the stitched cover, he said that "I'd be glad to order one for you"... I suggested a 50 - 50 deal - "absolutely not - you received exactly what you ordered!" I said that if I saw that mattress in a store, I would never have bought it... he was basically unfriendly and rude right to the end. I would never ever order anything from this company again and would suggest you don't either. I would check out The Futon Shop... afterwards, I found the same frame I ordered on that site for $132.24 less... also in watching a video on their mattresses, you might pay a bit more, but will definitely be receiving a quality product.
A KAREN S.
Customer service has been good. No issues getting in touch at all. I bought a wall hugger sofa, mattress, cover and pillows. Everything excellent quality. The several shipments came quickly when they said they would. I've called several times and the phone is always answered by knowledgable staff. Emails responded to immediately. I am currently looking for a bed and another convertible futon and hope to buy again from this company. My experience has been excellent all around and I would recommend Futon creations and DCG to anyone.
Nora W.
I ordered desk from them. I received an order confirmation from them. Four days later, I received another email stating the item was out of stock. I found the same desk on another website so I ordered it and canceled the DCG order. Two weeks later! I received an email from them saying the item was in stock. I wrote back again telling them to cancel it. The following day I received an email stating it was too late to cancel because the order had already shipped. I tried calling customer service several times, but only ever got a voice mail stating to leave a message? No one called back. I sent emails to customer service stating I didn't want the desk. There was no response until I wrote I was filing a dispute with American Express. Someone called " Shane" wrote back stating if I had started the dispute, there was nothing he could do. By the time Shane wrote to me, FedEx had delivered the desk. I wrote back stating I didn't want the desk, and I was not paying to ship it back. Shane wrote saying he would email me a prepaid shipping label and FedEx would come to pick up the box. This was almost two weeks ago. Shane still has not sent the label. I have a big, very heavy box with an unwanted, previously canceled desk sitting in my foyer. I am waiting on the dispute resolution. This is without a doubt the worst company I have ever dealt with. Don't buy a hankerchief from this place.
Holly
We are in an unfurnished apartment so we're desperate for our furniture to arrive. We ordered a dining table almost 2 weeks ago. Apart from purchase confirmation we havent heard anything from them. It states on the website ships within 2-3 days but this isn't true. I have tried calling and emailing but no one is coming back to me. I just want to know what is happening. I will not order from them again. We ordered chairs from Crate and Barrel 2 days afterwards and they have already arrived with us. They notified us every step of the way. That is good customer service and how it should be done.
Ada M.
Ordered over $1,000 worth of goods from this store. #1 They put a hold on my purchase due to fraud , which took forever to clear. Once cleared, they didnt have the item I needed in stock even though the website clearly stated the item was "in stock." Complaints to the customer service email were returned with generic responses. Never got a satisfactory resolution, or apology.
