DCG StoresReviews of dcgstores.com

Ordered a full size, 8" magtress cover. Cost over $200. A struggle to get the cover on, with no instructions. The fit is HORRIBLE! Have had back-and-forth emails, sent pictures, all that was requested. Heard nothing, so sent a new message (1/17/2024), saying all I wanted was some instructions on how to make the cover look comparable to the quality of the material and workmanship; response today: We do not give instructions on how to adjust. Message to them: And am I supposed to take it to an upholstery shop and pay to have it adjusted? After what I paid, that is not possible now. I feel cheated to the NTH degree!

OMG... AVOID THIS COMPANY LIKE A PLAGUE! They are scammers! I ordered a wood Futon Lounger and cover for the mattress I already had. Immediately they started asking me for 'Authentication' (proof) of the order amount. Which immediately made me question 'why they needed proof that my account was legit'? , I could not reach them by phone and I kept getting a 'canned response' stating that the "Authentication amount was incorrect" and that they tried to retrieve money from the account ending in"#" no number given, just the symbol. They managed to take out $1.99 before I realized that I was about to be scammed for a lot more than that! NO COMPANY TAKES EXTRA MONEY FROM AN ACCOUNT JUST TO PROVE THAT YOU HAVE THE FUNDS. I had to close my account so that they could not get more out of my account. PLEASE DO NOT ENGAGE this company. THEY ARE FRAUDS!

Ordered futon. It arrived about 2 weeks later. It is beautiful and exactly what I ordered. I'm very happy. Thank you #279395

Ordered a Futon Cover for an 8" queen futon mattress. Along with an $800.00 futon. The mattress cover came almost 1 month later, the cover weighed less than a roll of paper towels. I assumed it would be a very cheap inferior cover because of the weight. I returned it and got a 75% credit of the purchase price. No where in the T&C was a restocking fee listed - it was all 100% satisfaction comments. NOT HAPPY!

I would give negative 0 ! This is a DCG company that I honestly dont know how they are still in business!!! They sent the wrong mattress via futon creations and then argued to the end about it, denying it, even with all my pictures! I disputed the charges and won! This is a total SCAM company and most people will not fight like I did! Please report them to consumer affairs: Futon Creations and DCG Co. if you have been wronged too!

Every week I get an email that my order won't ship until I update my credit card, I do, and get an email thanking me and telling me my order will now process. March 24, April 4, April 13, three times this has happened! I finally cancelled my order!

The "free shipping" is not true. I ordered a piece of furniture that was delivered by freight. Because a "lift gate" was used to lower it to ground, I was charged almost $200.00 additional from Fed Ex.

I would rate this company zero stars, if possible. Although phone numbers are listed on the website, they only reach a recording that says "due to Covid, no phone support is available." Phone service by other, more legitimate, companies doesn't seem to be an issue relevant to the current Covid situation. This company can only be contacted by email, and their email responses are less than worthless. In our case, we needed to return a futon cover after the thirty-day period due to an unusual circumstance. We were asking for a store credit toward an even larger purchase with them, something a legitimate company would ordinarily be glad to accommodate. Their only response: "Unfortunately, the return policy date has expired. We cannot accept the return." No direct response to the problem we had described, and, when I asked that the issue be escalated to a supervisor (normal procedure with phone support), the response was: "per company policy the return policy date has expired. We cannot accept the return." That is the sum total of their "customer service." Do not do business with this company or with futoncreations.com, which is a thinly disguised version of DCG Stores (the web pages look exactly the same, with the same prices). You would regret it. They have an 89% one-star rating on another review site.