DbackdropReviews of dbackdrop.com

With my experience with Dbackdrop there website had the wrong delivery company for tracking the package I actually talked to them and I got the right company from them to track down my package. Before I talked to Dbackdrop there was a list of delivery companies that the package might be delivered by after the order was already placed that was on the website and mine was FedEx that had the tracking number tied to FedEx when the tracking number was for SpeedX to track the package on there. I paid an extra $30 for the rush delivery that was suppose to show up in a week that ended up showing up in two weeks, but I did get my money back for the rush delivery.

The backdrop I ordered is great quality. My husband, who does photography, is very pleased with how it looks in a photograph. I started out ordering one backdrop and then decided I did not like the print on it. I had some challenges with understanding the return policy. But when I reached out to the company, they were able to resolve my issues. So all in all, good customer service as well as good quality product.

The image I received was not the image I ordered. It was a terrible AI representation of a kind-of-similar image. The grommets were also in the wrong place. Super disappointed. I will not order from them again. They would not accept a return without me paying for shipping.

After ordering and paying for "rush delivery", 2-6 business days, on March 12, it arrived on March 27. I notified them and was told the $30 rush delivery charge would be reimbursed to me. I'm still waiting.

Good customer service, image was vivid and not blurred. Came quickly and reasonably priced. Exactly what I needed for our show backdrops. Thank you!

The back drops were awesome, very well made and shipping was super fast.

My backdrop arrived with the hanging loop on the side rather than the top. The company offered to pay for a tailor to resew the loop to the top. I got a bid and then they went back to the manufacturer and got them to replace the backdrop with another one. Great support on their side. This is my third time I have used them and will continue to do so. Well Done

Backdrop turned out great, shipping was on time, and customer service was great.