DbackdropReviews of dbackdrop.com

The banner was colorful and printed on nice material. It was delivered on time. The only problem was that it gave the wrong date for Juneteenth! We had to use fabric paint to change it from June 13 to June 19.

I ordered background curtains on April 16, and got it just yesterday April 30. Webside offered for me to make order more than 200$ for be able to get rush shipping (2-6 days). And I did it. After 10 days I needed to write to them for check tracking number or any details because it’s was quiet, and I got dry answer, “you gonna have in couple days tracking number and then it’s take around week for get it”. Curtains fine, but whole for my metal frame too small, so I will try sent it back.

Ordering was easy. Delivery was on time. Quality was good. I wish I could have used it. But, I went with another backdrop because the colors were not as I expected or hoped. I thought the colors would be more vibrant. They were dull, muted. Not as I had expected.

With my experience with Dbackdrop there website had the wrong delivery company for tracking the package I actually talked to them and I got the right company from them to track down my package. Before I talked to Dbackdrop there was a list of delivery companies that the package might be delivered by after the order was already placed that was on the website and mine was FedEx that had the tracking number tied to FedEx when the tracking number was for SpeedX to track the package on there. I paid an extra $30 for the rush delivery that was suppose to show up in a week that ended up showing up in two weeks, but I did get my money back for the rush delivery.

While the customer service was responsive, a piece arrived broken and the solution was to pay for a new frame through another vendor and then be reimbursed for the purchase.

So my first time ever making a black drop or doing a backdrop I have to say the customer service is outstanding. I made a mistake on the sizing and the person resized it for me automatically and did email me as well so 100% five stars for customer service where I feel they’re lacking is in the quality of the print itself The ink absorbed into the material and is a lot lighter in color than I would’ve expected. I would almost wish that they offer a vinyl backdrop verse a material like cotton backdrop. Other than that, I would definitely recommend them. Maybe I did something wrong, but I’m just a little disappointed in the overall print itself.

Backdrop looked great, however, the stand arrived with no instructions and was unable to be set up in time. We had to ask production for a pipe kit in order to use the backdrop. There was no time to troubleshoot by calling for support during installation.

Delivery was slow, item arrived after my event although I paid for express shipping. Additionally, the return process isn’t clear.