DbackdropReviews of dbackdrop.com

While the customer service was responsive, a piece arrived broken and the solution was to pay for a new frame through another vendor and then be reimbursed for the purchase.

QOOD QUALITY FOR THE PRICE. AS ADVERTISED

So my first time ever making a black drop or doing a backdrop I have to say the customer service is outstanding. I made a mistake on the sizing and the person resized it for me automatically and did email me as well so 100% five stars for customer service where I feel they’re lacking is in the quality of the print itself The ink absorbed into the material and is a lot lighter in color than I would’ve expected. I would almost wish that they offer a vinyl backdrop verse a material like cotton backdrop. Other than that, I would definitely recommend them. Maybe I did something wrong, but I’m just a little disappointed in the overall print itself.

I've asked for a refund and shipping address and have not heard back.

Great quality and fast shipping

The backdrop is very nice and will serve my organization's needs well. I could not make my promised 15% code work when I went to order, so I went online and found a 30% discount that DID work, so I'm happy.

The backdrop I received was not nearly as beautiful as they make it look on line, The colors on the website were brilliant, and the one they sent is mostly brown. I’ve emailed them several times and never got a response. Really disappointing. Would NOT recommend!!!

Customer service is awful I have been trying to return an item for 3 weeks now. I barely get a response and not helpful at all