Dazzling CleaningReviews of dazzlingcleaning.com

There customer service is awful cleaners cancel at last min they do nothing to help you better business bureaus need to be notified about this trash business

Absolutely atrocious company. I canceled with them in May of this year and they confirmed in email that they would stop charging me their monthly fee. I checked my statement and found them to still be charging me $49/month. After bringing it up to them, they said, "I looked into our records and I did see that you only cancel your cleaning plan feature and your membership remained active." WHAT?? My membership? No ma'am, I canceled my account with you - I told you to delete my information completely from your system. I told you I would not be continuing with using Dazzling Cleaning back in May. How dare you throw semantics at me when you sure as hell know what I was doing. I was canceling everything with you - it's in your email, your texts - everywhere. Watch out - this company will steal your money. I'm still fighting. Next report: Better Business Bureau

If I gave less than 1 I would have. Very bad service and their cleaners never show up and they never even bother to let the clients know. Awful customer service. Never that I would use them again😡😡😡

This company will automatically put you on a memership without your knowledge for continue service. And charge you! I did not apporved - contact them via email becuase is the only way - asked for them to cancel my account becuase you cant on their website - and yet the charged me 3 times. I had to put a dispute on my credit card to stop this and get my money back! Its a scam!!! The one time I used their services - the lady was great - but the company sucks!

This company has NO customer support. There is NO phone number listed anywhere, so it impossible to speak with a live person. If you try to email them, you get an automated response that the email address is NOT MONITORED. Their billing system is really quite complicated. I guess there is a monthly :Membership Fee" of $49 and an unknown amount for the monthly cleaning. I am cancelling after this month's cleaning. The cleaning person scheduled for today, never showed up, nor called.

Company/platform is shady as F. Really cheap teaser rate comes with a $49/month autopay "membership" fee for 6 months. I'm in month 3, so I can't say to the ease of cancellation after 6 months is up, but that's my plan -- because I expect to be able to talk with someone about issues for $50/mo and there is no way to contact these people except their help form -- which they make super inconvenient (with three screens to button through) to submit. My first help request via form was never answered. The really crap thing is that you have little control over who they assign to your cleaning date and what their hourly charge is, and the hourly rate of the cleaner can also change between when you read their bio and what they charge you. For example, my last used cleaner is listed as $35/hr on their bio/review page. Dazzling Cleaning invoiced the job at $40/hr PLUS an unexpected "Priority Fee" of $20/hr. There was no indication of what a Priority Fee was when I set up the job request, nor that my job dates/times would be slapped with this fee. I would have chosen not to have anyone come had I known the rate was $60/hr + 15% + tip. There is no way to prevent cleaners that have hourly rates beyond what you have available in your budget, so a cleaner with an hourly rate of $80 can take your job and you have little recourse if it's more than you can handle. The fine print in the scheduling email will tell you to check the estimated invoice for payment details, but that invoice is stated as just an estimate and the "Priority Fee" didn't appear on it the first time I checked the job -- but it sure was there as the job finished. Also, you have to cancel a job within a certain amount of time (48 hours), and sometimes the jobs get picked up way in advance, then dropped by the cleaner and picked up by another one within that time limit. So, I was stuck with a more expensive cleaner, with a hidden exorbitant fee, and would be penalized for cancelling. Not cool. Thus far, I've had two cleaners out to perform basic cleans on bathrooms and floors, and they were both very good, so the service was fine, but this is far more expensive than just contracting with a traditional set schedule service and I wish I had just gone that route.

I don't know why people are rating it any star. We are stuck with this company where you cannot expect any Customer Service and they kept charging you $52 for membership. The cleaners never show up on time and sometimes dont show up at all. The flip side you cannot call them or reach them. I am cancelling my membership now. I would everyone to stay away from them. If there is -ve Star rating I would give it that.

They make you purchase the “$19 First Cleaning” which seems like a great deal, BEFORE they disclose that you signed up for a $49 per month membership. And the $49 a month membership DOESN’T include any actual cleaning. It just allows you access to discounted cleaning rates. And if you cancel before 6 months you have to pay the “discounted” first cleaning in full. Such a dishonest way to do business. I will absolutely not use this company and I would recommend you do not give them your money.