DAYALANEReviews of dayalane.com

Response from DAYALANEFeb 2, 2026

Dear Andy, thank you for bringing this to our attention. We take these allegations very seriously and sincerely apologize for the frustration and lack of communication you’ve experienced regarding your order. This is not the level of service we strive to provide at Dayalane. We understand your concerns regarding delivery timelines and the delay in your refund/discount. We want to make this right immediately. Because this involves a specific billing dispute and your private account details, we have escalated your case directly to our Senior Management team for an immediate audit. A manager will reach out to you via email within 12 hours to provide a definitive status on your remaining items and ensure your discount and any requested refunds are processed. If you prefer to speak with us directly in the meantime, please contact us at +1 833 660 0616

Response from DAYALANEJan 26, 2026

I am so sorry to hear about the missing chair and the lack of communication you've received. This is not the standard of service we strive for. I have personally flagged your order to our shipping manager to find out exactly what happened. I will be reaching out to you directly via email within the next hour to provide a final resolution. We will make sure you get the chair you paid for or your money back immediately.

Response from DAYALANEJan 26, 2026

I am sincerely sorry for the frustration and disappointment this has caused you. We truly value your loyalty as a returning customer who has shopped with us three times, and it is heartbreaking to know we let you down so significantly on this occasion. Please accept our humblest apologies for the lack of communication. Due to a recent surge in orders, your specific case was unintentionally overlooked, and that is completely on us. There is no excuse for the delay in your refund or the lack of follow-up from our management team. I have personally prioritized your case: Resolution: You should see a confirmation email in your inbox shortly. Refund or resend is ok We missed the mark this time, but we are committed to making it right. Thank you for your patience and for being a loyal part of our community. We hope to have the chance to earn back your trust in the future."

Response from DAYALANEJan 21, 2026

I’m genuinely sorry to hear you’ve had an unsupportive experience. This is not the level of service we aim to provide. We’d value the chance to turn this around for you. Please contact us at [email protected] at your earliest convenience so we can resolve any outstanding issues.

Response from DAYALANEJan 14, 2026

am so sorry to hear your order arrived damaged. This is certainly not the experience we want for you. We would love to make this right immediately—could you please reach out to us at [email protected] with your order number and damage photos? We’ll prioritize sending a replacement or issuing a refund right away. Best, The DayaLane Team

Response from DAYALANEJan 13, 2026

Dear Rama Krishna, thank you for sharing your feedback. We sincerely apologize for the frustration regarding the color and the return process. We do our best to represent colors accurately through professional photography, though we understand they can look different depending on lighting and screen settings. Regarding the return fees, as a small business, the shipping costs for large furniture items are significant, which is why we have a standard return shipping fee per box. We hear your feedback on the communication from our team and will use this to improve. Please reach out to [email protected] and ask for a supervisor so we can ensure you have all the details needed to move forward.

Response from DAYALANEJan 12, 2026

Dear, we are truly sorry to hear that your bar stools were stolen from your porch while you were away. We understand how incredibly frustrating this is. According to our tracking records, the carrier successfully delivered the package on Sunday, 1/4/26 at 12:19 PM. While we cannot be held responsible for theft after a successful delivery, we want to help. We've noticed that you purchased insurance, and they are already in contact with you to resolve the issue. This is not something we wanted to happen, and we hope you can understand and patiently wait for a resolution.

Response from DAYALANEJan 12, 2026

Dear, I am incredibly sorry to hear that you haven't received your coffee table. The tracking of your coffee table seemed delivered on Thursday, 1/8/26 at 4:14 PM. Please reach out to us at [email protected] with your order number so we can track this down or send out a replacement right away.