DataMaster for AppraisersReviews of datamasterusa.com

Signed up for a Trial, was forced to pay full month subscription for a trial upfront before trial started, I tried the software, hated it, I formally requested cancellation less than 24 hours of original purchasing the trial, in accordance with the requirements. After 12 attempts to cancel subscription and receive refund and was being ignored, I received an email saying they will not be issuing a refund and would like to extend my trial for a longer period of time. I declined the extension and the owner of www datamasterusa com later emailed me later and stated he would take care of the situation personally and issue a refund immediately. Three weeks later, still no refund.

I’d give the software 4 stars, but the value and customer service is more like 2 stars. The software works well enough, it still has some bugs however it let me do about 90% of what I want. It’s quite expensive though, over $1,000 per year and they are not even providing the data, just an import function really. The customer service was great when they were trying to sign me up but then fell off sharply. My MLS made some changes and they were quite slow to update the software even after numerous complaints. The worst part is that when I needed to cancel my service, they still charged my credit card after numerous emails, and then forced me to dispute the charges with my bank instead of issuing a timely refund. Bottom line, the software does save you lots of time, but I would look into some competitors first for better value and service.

The software has limited features. The 1004MC data is inconsistent and unreliable. The import features from public records are inconsistent and unreliable. "Overall" the product serves well for data entry for comparables. While using the software for approximately 2.5 years, I have not noticed additional features or improvements to refine the reliability. The software does save some time and is acceptable; however, overpriced.

I have made four calls to Data Master about a problem in the past year, and each time I explain that I never get a return call, I am told YOU WILL ABSOLUTELY HERE BACK FROM ME (whoever answers the call) TODAY But I never do, and the problem still exists. Rental data does not all transfer like it used to !!!

I have been using Datamaster for several years now and I love it. It reduces my time in inputting comparables and helps with 1004MC data. The support is great. They are very responsive and polite. The program is easy to use. I love how I can change how the data is input into my report to suit me. If your not using this program you are missing out.

My only concern is that the days on market usually reported by Data Master is incorrect. Should be from list date to contract date.

Using DataMaster speeds up data integration to the appraisal report and completes the 1004MC quickly which allows me to do more work. I'm spoiled after using DataMaster for the last couple of years and will continue to utilize it for every report I write. I do and have recommended DataMaster to peers and they all enjoy it as well. Very good software.

The software does the work of inputting the data into the 1004mc, perfectly. Thank you very much.