DataMaster for AppraisersReviews of datamasterusa.com

I’d give the software 4 stars, but the value and customer service is more like 2 stars. The software works well enough, it still has some bugs however it let me do about 90% of what I want. It’s quite expensive though, over $1,000 per year and they are not even providing the data, just an import function really. The customer service was great when they were trying to sign me up but then fell off sharply. My MLS made some changes and they were quite slow to update the software even after numerous complaints. The worst part is that when I needed to cancel my service, they still charged my credit card after numerous emails, and then forced me to dispute the charges with my bank instead of issuing a timely refund. Bottom line, the software does save you lots of time, but I would look into some competitors first for better value and service.

The software has limited features. The 1004MC data is inconsistent and unreliable. The import features from public records are inconsistent and unreliable. "Overall" the product serves well for data entry for comparables. While using the software for approximately 2.5 years, I have not noticed additional features or improvements to refine the reliability. The software does save some time and is acceptable; however, overpriced.

Every time your company does an update I have to call you to get the program to work again. Also, in each area all of the appraiser would generally want you to extract the same data and put it in the same place on the forms. However, you have each individual set it up. I would like to have mine set-up the way another appraiser that I have confidence in has set his up.

Price is too high especially when work slows down. Make it more reasonable

The only reason for the three stars is that since the MC form was eliminated, I would like to see the cost of your service reduced. If no adjustments will be made, we will most likely discontinue DataMaster. Thank you.

A lot of times data doesn't transfer. There are missing boxes without data, and the cost is high. When the program does work it works great. However, its far and few between.

Expensive, needs some additional work.

Was told Relocation form was available. However It is not.