Global Payments IntegratedReviews of openedgepayment.com

Very disappointed with my experience with Global Payments/OpenEdge. I signed up after being told they would match my existing processing costs. About four months later, my processor markup increased from roughly 0.15% to 1.35%. The specific increase was disclosed only in a monthly statement; I received no separate email or letter bringing such a significant change to my attention. I discovered it later while reviewing my financial reports. I requested a one-month credit because the notice and effective date were essentially simultaneous, but Global Payments refused. The experience felt like a bait-and-switch to me, and I have decided to terminate my relationship with them. Business owners should review every statement very carefully.

We have worked with TSYS for approximately four to five years. We were not aware that the company had been acquired or that there had been a change in ownership. The new ownership Global payment Integrated -8005435327 continues to use the same or similar abbreviation, which made it difficult for us to recognize that there had been a change. After noticing the $499 charge and contacting customer service, we were informed that the charge was related to the new ownership and that information regarding the change had reportedly been included on our May statement. However, we were out of the country at that time and were not available to review or respond to the statement. We were also unavailable during June, July, and August. Our understanding is that, under the applicable terms and rules, we should have 120 days to make a decision regarding the new arrangement, which would give us until the end of August to do so. Therefore, we do not believe that this fee should have been charged before the end of that period. Furthermore, when we contacted customer service regarding the charge, we were told that the $499 fee was "non-refundable." We were also informed that this fee applies to the entire 2026 period. We do not believe it is reasonable to charge a non-refundable annual fee under these circumstances, particularly when we were not aware of the change in ownership and had not yet had the full 120-day period to make a decision. We respectfully request that the $499 charge be reviewed and refunded to our account. We would also appreciate a written explanation identifying the specific terms and conditions that authorize this charge, including the date on which we were considered to have been properly notified of the ownership change and the 120-day period for making a decision.

Has to be one of the worst payment processing companies out there. Been a customer for 4 years plus now and they have continually put in additional fees as other have reported and now they just threw in a $500 fee "a one time infrastructure fee" as they call it. After being a loyal customer for years you just randomly throw in 500 fee in one billing. Things must not being very good over there to doing something that dirty to your long standing customers. Worst company ever!!!!!!! Don't do business with this company. Stay away!!!!!

Global Payments and Vyne Dental offered a package deal for submitting dental claims. My office was charged annual fees and monthly fees from Global Payments independently of the Vyne Trelis monthly fees. This was not part of the agreement. Global Payments representatives pick up the phone and hang it up consistently. In addition, I've been placed on hold and the phone suddenly disconnects. I had to go through the better business bureau to get a phone number to speak to someone who finally canceled my account.

I would pay very close attention to their fees. They slowly increase their rates very high. Please be very careful, it could destroy your business with what they slowly begin to charge.

I would like to share my experience regarding my recent involvement with a service recommended by Demandforce for online payments. I signed up through Glen from Integrated Solutions Consultant (ISC), but unfortunately, the process was not explained clearly to me. I later discovered that there is a substantial cancellation fee of $500, which was not communicated upfront. I'm quite surprised that such important information was not highlighted, as it seems counterproductive for a company to have policies that could frustrate their customers. I hope this feedback can encourage better transparency in the future.

Buyer Beware. The guys are rip off artists. I originally signed up with them only because my industry software program required it for the purposes of integrated payment processing. This year, over a short period, they raised my overall rate from about 3.5% to nearly 10% without any warning. The essentially stole 60K from me. When I complained, the gave me a "rate review" and lowered my rate but would not agree to a refund. based on the comments here, I wonder if there is enough momentum for a class action suit

my experience was being rerouted to multiple different numbers its amazing how they have over 12 800 numbers and no one can answer my one question what is pci compliance and what are the fees if i do not meet their version of compliance?? no one seems to know and they now do not know who i am as my merchant id number is not valid lol