DataMaster for AppraisersReviews of datamasterusa.com

This software does not integrate with the AI.100 appraisal form.

I used the original program for years. It was simple to use and worked fairly well. Then I was forced into the new "improved" version. The Pro version is HORRIBLE. Everything it imports has to be checked. Deed references are totally wrong, nothing will import into REO addendums except photos, etc, etc. It is easily 5 times more complicated than the old version. I will be switching to Spark.

They can't figure out how to configure the database to include my MLS in NJ. They stated that GSMLS is covered but it remained to be seen. I have been calling on the daily bases for the last 3 days No Luck. I was told the salesperson is not on her desk, But it has been 5 hrs since and no one can get in touch with her. They shouldn't offer that service with alamode if they can't provide it. Alamode is a great company and they should not allow such low service company on their platform

Datamaster was the perfect product for me. WAS. They rolled out a new platform and the new platform is awful. It is an awkward interface. It makes numerous errors like entering "BusyRd" for a comparable that is in the middle of a platted subdivision. That is just an example. There are many more. The old platform was simple and accurate. The new platform is a failure. Awkward interface, inflexible and makes many mistakes. I am going to try Spark or Anow software. If you are using the original DataMaster platform I envy you. But beware, the new platform will be coming for you soon. Signed, computer savvy guy

I canceled my Datamaster subscription in early February 2021. In March 2021, last week, I was billed the full amount in two charges: $105.70 and $20. I called and spoke to a representative from the billing department, Ray, who expressed his concern and said he'd transfer me to the accounting department to make sure my subscription was canceled and to issue a refund for this month. Then the line went dead. I called back and waited on hold for 35 minutes before talking to the same representative, who said he was actually just going to transfer my INFO over to the accounting department, apologized for the miscommunication, and then he asked for my info again ("for communication's sake"). He said I could expect the accounting department to contact me that same morning. I have a record of this conversation, because I figured I was being batted around at this point. I didn't wait on hold at all for the first call. Someone called later that day and said they would escalate the issue to their manager, who would then make sure the subscription was canceled and issue a refund. That was a week ago. I ended up disputing the charge with AmEx. That's not to mention the issues with the service itself. More than once I've had DataMaster pull the wrong information (and occasionally the wrong house entirely for comps, dispute putting in the correct MLS number). I've sent these issues to support and gotten nothing but cricket chirps in return. If you have to meticulously check whether or not they listed the correct info, what's the point? I'd be worried about the appraisers who rely on DataMaster to pull info, because a few mistakes here and there could lead to an error in your overall value -- and if a review appraiser points that out, that's a serious USPAP violation. Your license is on the line. Part of the problem, I think, is that DataMaster prioritizes info from Realist over the MLS, or even the auditor/public records. As anyone who's familiar with Realist knows, the data is entered en masse. It's sloppy and occasionally inaccurate, sometimes resulting in more than a clerical error. The charts and graphs for the 1004MC are cool and useful, but not to the tune of $120/month. All in all, between trying to cancel my membership and fixing up errors, DataMaster has wasted way more time and money than it's ever saved me.

I've been a fee appraiser for 20 years. I was looking for away to speed my time in the chair. Datamaster tells you at the beginning, their service will save you at least 30 minutes per report. I tried the service and found that is not the case. By the time you monkey around trying to get the info in the report using their service you could have entered it in manually in the same amount of time. In addition, they tell you can cancel any time. But they leave out the part where they are going to ding your CC twice for $49.00. For me the data was insufficient and always needed a lot of tweaking. When I asked for a refund because of the bug in their software that they couldn't fix they refused a refund. Don't waste your money on this service. Your local Mls- Flex, Matrix, etc already has the tools to simplify your needs. Watch the BS damage control they post after this review. Jim

Horrible company, horrible customer service, horrible product. I have never experienced worse customer service. The software hasn't worked for a week now and I have been back and forth over 15 times with monkeys at this company. No one has fixed the problem and they eventually just stopped responding to me. I hope every appraiser considering Datamaster reads this and decides against using them.

Signed up for a Trial, was forced to pay full month subscription for a trial upfront before trial started, I tried the software, hated it, I formally requested cancellation less than 24 hours of original purchasing the trial, in accordance with the requirements. After 12 attempts to cancel subscription and receive refund and was being ignored, I received an email saying they will not be issuing a refund and would like to extend my trial for a longer period of time. I declined the extension and the owner of www datamasterusa com later emailed me later and stated he would take care of the situation personally and issue a refund immediately. Three weeks later, still no refund.