DataMaster for AppraisersReviews of datamasterusa.com

I have made four calls to Data Master about a problem in the past year, and each time I explain that I never get a return call, I am told YOU WILL ABSOLUTELY HERE BACK FROM ME (whoever answers the call) TODAY But I never do, and the problem still exists. Rental data does not all transfer like it used to !!!

poor response times, data not being pulled consistantly, errors out too often, last "update" now it does not pick up concessions. This program is now too expensive for this type of experience.

It crashes at transfer 50% of the time. The information for the legal description is not complete, the zoning description is missing and it does not bring basement SF and stats over.

The program did not fully integrate with my local MLS and after a few attempts the program would freeze up my system with an error. I reached out on multiple occasions where a tech actually accessed my computer and saw it happen. They notified me they would escalate it to upper tech support. After almost a week I received an email about how things were going and I stated what had happened and I still hadn't heard back. They stated they would look into it and sure enough, I received a call and an email stating I needed to get with my system administrator and Network IT person as it was a Network error. The only problem was it is on a stand-alone machine No Network. Once I stated that, I never heard back and canceled the service the next month. When it worked it helped the process but it still required double checking info. So although it seems faster because of the importing of data you are still having to go back through to make sure the data transferred was what you wanted. In addition, although they state the source as "Public Records" they are actually relying on 3rd party providers in my market, not actual Assessor, Recorders Office records.

I experience inconsistent service occasionaly and this should not be the case, when I am spending more money for this service than any other information based services including MLS. Just today I had difficulty in pulling in the subject property information when using the subjects address. With the volume of the work in decline, I am questioning the $89 dollars that I spend every month is the right choice.

Worked great for couple of weeks than it didn't work with the MLS providers that it said it worked that the sales person and tech person said would work with. Called support and they couldn't get it to work and than tells me they never had support for it to work on that MLS provider. And they charge me a month of service when at the initial sign up I told them I will be gone for vacation for next couple of weeks and they said they won't charge me till I told them I was back for the training. I wouldn't trust the sales or tech person when they try to pitch it again. Hope that month of service they charge me for was worth it. I basically got charged for a month of service for nothing and another month of service for a product that didn't work.

Poor interface. Intermittent outages.

Spark is much cheaper and provides a lot more data.