DataCaptive helps you achieve your business goals through customized database, connect with interested qualified prospects who are seeking information to move forward in the buying process and engage more individuals by phone, email, direct-mail and social networks.
DataCaptive (datacaptive.com) has 80 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
datacaptive.com
Website
datacaptive.com
Category
IT & Communication
Location
Santa Clara, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 73% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Working with Todd Anderson was so seamless and easy! he provided the information we needed quickly and at an amazing rate. We are already working on a second project together.
Response from DataCaptiveApr 3, 2026
Hi Jaye,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience.
We’re glad to hear that working with Todd was seamless and that he was able to deliver the information quickly and efficiently. It’s also great to know that you’ve already moved forward with a second project, we look forward to continuing this partnership.
We’ll be sure to pass along your feedback to Todd.
Thanks again for your trust in DataCaptive.
Best regards,
Customer Experience Team
DataCaptive
VB
Victor B.
DataCaptive - Jason Kent
I would like to recognize Jason Kent for the excellent support throughout this entire process.
From the very beginning, Jason was extremely responsive, professional, and transparent. He made himself available to clarify questions, provided clear guidance during the consultation phase, and ensured that everything moved forward smoothly.
The communication has been consistent and reliable, and the overall partnership experience so far has been very positive. I truly appreciate the attention, follow-up, and commitment to quality demonstrated during our interaction.
Thank you, Jason, for your support and dedication.
NH
Nelson H.
Harold Jones was a real gentleman and…
Harold Jones was a real gentleman and very accommodating.
AM
Ana M.
Fast and complete
It was always a very fast and complete response. Isaac made sure I got his messages and understood my need
NA
Najat
Issac was supper helpful and very fast
Issac was supper helpful and very fast in responding to my questions, he made things easy and fast and explained and clarified the process in a simple way.
KH
Kylie H.
Great experience, accurate data
Great experience. I have used DataCaptive for many years; repeat client, always reliable, excellent customer service, and high data accuracy. Highly recommend.
RL
Randy L.
Poor Quality Leads
We engaged DataCaptive after being quoted $3,000 for a lead list. They agreed in writing to match a competitor at $2,500.
Unfortunately, the quality of the data was unacceptable.
A significant number of emails bounced immediately. Many contacts had already left their listed positions. This undermines the basic purpose of purchasing a verified B2B list.
We reached out to request remediation and replacement contacts but have not received a meaningful response.
If a company is selling professional contact data, accuracy and responsiveness are essential. At this price point, buyers should not have to manually clean large portions of the list.
We are requesting a refund or a properly validated replacement list. I will update this review if the issue is resolved.
DataCaptive was aware of the platform I am using so they ask for a report not possible on my platform to avoid honoring their guarantee...Regarding the SMTP report, Instantly does not provide a traditional SMTP server report but offers detailed campaign analytics including bounce tracking, delivery status, and engagement metrics. If you want, I can help you access or generate detailed deliverability insights related to your campaign.
Here's a summary of your "NP Campaign" email activity:
Unique Emails and Bounces
Total unique leads contacted: 1,927
Total bounced emails: 459
Currently, no emails have been recorded as opened in the campaign steps.
I consider this abysmal and recommend everyone stay away from DataCaptive.
Further update: DataCaptive apparently prefers to argue about the details of their guarantee than to improve their process. Their lead system is horribly flawed. Why would I ever want to use their platform to send cold leads when their customer service and technical prowess is so bad. They are clearly a company in distress as they refuse to refund $2500 and prefer this public display.
Response from DataCaptiveFeb 12, 2026
Hi Randy,
Thank you for your review. We genuinely appreciate you taking the time to walk through this with us.
To help bring full transparency to the situation, we wanted to share our perspective and clarify where things currently stand.
When we promise a 90% deliverability guarantee, the replacements as per the agreed terms in the Statement of Work, applies specifically to verified hard bounces, determined by SMTP server response codes (like a 550 permanent failure). This is the standard, objective method used across the industry to validate email performance.
In order to properly assess your claim and apply the guarantee, we requested the detailed SMTP bounce log export a few times now. This report includes the server response codes and hard/soft classifications needed to determine whether the guaranteed threshold was actually exceeded.
To date, we haven't yet received that SMTP-level report.
The summary screenshot shared with us shows total bounce counts, but it doesn't distinguish between hard bounces, soft bounces, temporary blocks, reputation filtering, or catch-all domains. Without that underlying response data, we simply don't have the technical evidence needed to validate the claim or issue replacements or financial adjustments under the guarantee terms.
That said, and this is important, we never refused to help. Quite the opposite. We’ve been ready and willing to act, and specifically offered:
1. Immediate review as soon as the SMTP report is received
2. Replacement of any confirmed hard bounces
3. Independent third-party revalidation
4. Financial adjustment if verified hard bounces exceeded the 10% threshold
So the path forward is actually quite simple. Once we receive the bounce log export, we can act immediately. Without it, our hands are tied, not because we don't want to help, but because there's no objective data to assess.
We genuinely want to get this resolved for you. Just send us the SMTP report, and we'll take it from there.
Post Note:
Thank you for editing your response and sharing the stats over here:
For clarity, our deliverability guarantee applies specifically to verified hard bounces (permanent delivery failures). The screenshot referenced reflects total bounces and does not differentiate between hard, soft, or temporary filtering events.
Within Instantly.io, bounced contacts can typically be exported by navigating to the campaign → Leads → filtering by “Bounced” status → and exporting the list with bounce reason classifications. This allows identification of confirmed hard bounces for objective review.
We have requested this detailed classification so we can accurately assess results and apply our guarantee policy correctly. We remain prepared to replace any confirmed hard bounces or issue a proportional adjustment if the agreed threshold is exceeded.
Our intention continues to be resolving this matter fairly and transparently. If there is any thing related to the platform that you're using, as a goodwill gesture, we will be happy to run your campaigns on our platform.
Regards,
Customer Experience Team
DataCaptive Inc.
BS
Becky S.
Great Service
Working with Todd Anderson at Data Captive was easy, transparent, and effective for my needs. As a Marketing Agency, I work with many different small/medium businesses and email marketing is a must. Other services require ongoing subscriptions or just charge way too much - Data Captive was a great fit, they provided a great list of contacts, and Todd made the whole process easy. Definitely recommend them and I'll be using them again. Thank you!
Response from DataCaptiveFeb 12, 2026
Hi Becky,
Thank you for your thoughtful review. We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that your engagement with Todd Anderson and our team was easy, transparent, and aligned with your needs. Supporting agencies like yours, who work across diverse client segments, is exactly what we strive to do.
Your feedback means a great deal to us, and we’re glad the data and overall experience delivered value to your email marketing initiatives.
We sincerely appreciate your trust and recommendation. Please know that our Customer Experience Team is always here to support you whenever you need assistance or future audience builds.
Thank you once again for your partnership.
Warm regards,
Customer Experience Team
DataCaptive Inc.
