DataCaptiveReviews of datacaptive.com

Response from DataCaptiveAug 7, 2026

Hi Donny, Thank you for taking the time to share this feedback. We take it seriously and want to respond to each point directly. On the response rate: outbound campaign performance depends on a number of factors outside any vendor's direct control, including market conditions, how the audience responds to the offering, and how it's positioned. The figure discussed at the outset was an estimate based on industry benchmarks, not a guarantee, and we're glad to walk through the campaign data together to look at what may have shaped the results here. On the delays and point-of-contact changes: we recognize these created friction along the way, and we don't take that lightly. Throughout the engagement, our team stayed committed to the campaign's success, expanding well beyond the original scope of 1 Cold Email Campaign and 3 mini drip sequences to a total of 11 sequences across 5 months, at no additional cost, to give the campaign every opportunity to perform. We'd welcome the chance to go through everything in detail. Our Customer Experience Team will be reaching out directly to continue the conversation. Regards, Team Customer Experience | DataCaptive Inc

Response from DataCaptiveFeb 12, 2026

Hi Randy, Thank you for your review. We genuinely appreciate you taking the time to walk through this with us. To help bring full transparency to the situation, we wanted to share our perspective and clarify where things currently stand. When we promise a 90% deliverability guarantee, the replacements as per the agreed terms in the Statement of Work, applies specifically to verified hard bounces, determined by SMTP server response codes (like a 550 permanent failure). This is the standard, objective method used across the industry to validate email performance. In order to properly assess your claim and apply the guarantee, we requested the detailed SMTP bounce log export a few times now. This report includes the server response codes and hard/soft classifications needed to determine whether the guaranteed threshold was actually exceeded. To date, we haven't yet received that SMTP-level report. The summary screenshot shared with us shows total bounce counts, but it doesn't distinguish between hard bounces, soft bounces, temporary blocks, reputation filtering, or catch-all domains. Without that underlying response data, we simply don't have the technical evidence needed to validate the claim or issue replacements or financial adjustments under the guarantee terms. That said, and this is important, we never refused to help. Quite the opposite. We’ve been ready and willing to act, and specifically offered: 1. Immediate review as soon as the SMTP report is received 2. Replacement of any confirmed hard bounces 3. Independent third-party revalidation 4. Financial adjustment if verified hard bounces exceeded the 10% threshold So the path forward is actually quite simple. Once we receive the bounce log export, we can act immediately. Without it, our hands are tied, not because we don't want to help, but because there's no objective data to assess. We genuinely want to get this resolved for you. Just send us the SMTP report, and we'll take it from there. Post Note: Thank you for editing your response and sharing the stats over here: For clarity, our deliverability guarantee applies specifically to verified hard bounces (permanent delivery failures). The screenshot referenced reflects total bounces and does not differentiate between hard, soft, or temporary filtering events. Within Instantly.io, bounced contacts can typically be exported by navigating to the campaign → Leads → filtering by “Bounced” status → and exporting the list with bounce reason classifications. This allows identification of confirmed hard bounces for objective review. We have requested this detailed classification so we can accurately assess results and apply our guarantee policy correctly. We remain prepared to replace any confirmed hard bounces or issue a proportional adjustment if the agreed threshold is exceeded. Our intention continues to be resolving this matter fairly and transparently. If there is any thing related to the platform that you're using, as a goodwill gesture, we will be happy to run your campaigns on our platform. Regards, Customer Experience Team DataCaptive Inc.

Response from DataCaptiveDec 1, 2025

Hi Mohanty, We’re genuinely sorry to hear about the inconvenience you faced with the initial delivery. As soon as you brought the concern to our attention, our team addressed it immediately and worked toward a resolution aligned with your preference. Since you opted for a refund, we initiated it right away and ensured the process was completed successfully. At DataCaptive, we take data accuracy, deliverability, and customer experience very seriously. While occasional discrepancies can occur due to ongoing changes in business information, our priority is always to resolve any concerns promptly and fairly, just as we did in your case. We appreciate your patience throughout the resolution process and remain committed to continually improving the experience for all of our customers. Warm regards, Customer Experience Team DataCaptive

Response from DataCaptiveSep 10, 2025

Hi Robert, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. The deliverables we provided were prepared in line with the specific requirements you shared at the time of acquisition and met the quality terms outlined in our agreement. That said, achieving results from a data-driven campaign often requires a strategic approach beyond just acquiring contacts, which is why we also offered to assist with outreach strategies. Even so, we remain open to providing you with a solution despite the deliverables already aligning with our guarantee terms. Our team has attempted to connect with you, but we haven’t yet received a response. We’d greatly appreciate your cooperation so that we can work toward a resolution together. Sincerely, Customer Experience Team DataCaptive

Response from DataCaptiveAug 13, 2024

Hi There, Thank you for taking the time to share your feedback. We appreciate you helping us identify areas where we can improve and deliver even more valuable solutions. Our records indicate that the solution to your specific issue was provided in form of a refund within the promised timeline. Our support team has been attempting to connect with you since, however we haven’t heard from you yet. Is there anything else we can do to help clarify the solution or address any remaining concerns? Do you have any further questions about our services? We're here to ensure you have a positive experience with DataCaptive. Please don't hesitate to reach out to us directly at [email protected] if you need anything at all. Best regards, The DataCaptive Team

Response from DataCaptiveFeb 16, 2022

Dear Brandt, Thank you for sharing your concern. As per our records the list has a deliverability rate of 80% and we can proudly say that we constantly verify our database at regular intervals to maintain data hygiene. We could also see that our support team has been trying to get in touch with you over calls and emails, so that they can provide you with the desired resolution but have not received any response from you yet. Please login to our support central for more details at www.support.datacaptive.com Kindly see what our customers have to say about us https://www.datacaptive.com/reviews/

Response from DataCaptiveJan 31, 2022

We understand your predicament Alessandro, however we have clearly mentioned in our service agreement that we do not recommend using Third party email service providers including MailChimp (refer to 'f. USAGE CLAUSE' on our service agreement). For optimal email campaign / e-blast results we recommend setting up your own dedicated campaign server or use ReachEngine.io for your market outreach campaigns. Moreover, a support ticket has been registered and your refund has already been processed. For further details, reach out to your DataCaptive representative or login in to our support portal at support.datacaptive.com.