Darwin's Natural Pet ProductsReviews of darwinspet.com

I’m having a customer service nightmare with this company. My dogs have been eating raw grinds for months. I wanted to try Darwin’s because it’s a little more cost effective than my other raw grinds. Plus I saw the ad pictured on their Instagram, “50% off entire order”. That’s an amazing deal, of course I’m excited to start off with this company at 50% off and free shipping. The website clearly stated “20lb MINIMUM” in multiple places which was fine, because I wanted to place an order of 50lbs as shown below. At checkout my finalized order summary said that I would receive my introductory order of 50lbs of Darwin’s meals for $115.75. I thought this was such a great deal that I recommended this company to my friend who also feeds raw grinds. She was also more than happy to place an order through the company and start a reoccurring order with them. Her order was just under 50lbs and around the same price and mine said it would be. Saying no where that there was a limit on the introductory 50% off order. When I got my shipment I thought the box felt very light... upon opening it I find only 20lbs of meals not 50. Then see that my card is only charged $42.80. This is not what I ordered, this is not what my order summary said I would get when I placed the order. I emailed the company to let them know and they said that the introductory order is limited to 20lbs.... It never said this during the 50% off promotion once on their website or on their ads for this promotion. It stated that I would get my INTRODUCTORY order of 50lbs for $115.75 throughout my entire checkout process very clearly. My friend got her package and the same thing happened, she got only 20lbs of what she ordered and emailed the company. She only had to email them 2 times before they emailed her back saying the rest of her 40something lb order was being shipping her to right away at the 50% off with free shipping! I did not get this response from the company. Over and over they keep saying ” We apologize for the misunderstanding any confusion.” “I do apologize that we were unable to fulfill your request for a fifty pound introductory offer” “The offer was set up with 20 lbs being the minimum, however if you have screenshots that show differently, I would be happy to share those with our Marketing Team and also my Manager for resolution.” Their website clearly stated what my introductory order would be. It is not my fault that marketing failed to put any limits or disclaimers on the ads. It is not my fault that the website failed to have a disclaimer anywhere during this 50% off special throughout the checkout process. It said that I would be charged $115.75 for my introductory order of 50lbs. The person sitting right next to me who ordered after me, that I had order through this company got the rest of her order while I’ve been emailing Darwin’s customer service for a week about this. False advertisement and inconsistent customer service. They also canceled my reoccurring order and terminated my account without asking or letting me know.

I do not like to be negative, so this is more a warning. I tried to cancel verbally 3 times as to log in to your account there is no such option to do so. I finally had to contact my credit card to block Darwins. The unfortunate thing is I do love their product and so did my Bengals and as I explained to them for medical reasons I had to change their diet. I don’t feel this is good business to make it so difficult to cancel.

Incredible product and incredible customer service!

I am a Pet Food Nutrition Specialist and if you cannot make your own raw food for your pets, Darwin's is one of the nutritionally best foods I have found. I wish the main ingredients provided adequate vitamins and minerals so synthetic versions did not need to be added. I have a picky kitty that won't eat the food occasionally. I have found that when this happens, the food has a sweeter smell than normal. Occasionally, the beef or lamb dog food is not ground up as much as the other varieties and my dog doesn't like the lumpy texture. Switching from a kibble & canned kitty food diet to Darwin's has naturally treated pododermatitis (an autoimmune disease) for one of our kitties. The other kitty is softer, no longer has gunk in the inner corners of his eyes, and is so much more active!

Great service, great quality.

My German Shepherd was unable to digest any food off the shelf. Trainers and breeders recommended raw food with raw chicken or turkey necks. A friend recommended Darwins several years ago, and here we are. It includes the vegetables I used to blend for him as well as the high quality meats. Cairo has flourished with Darwins. He's nearly 8 and still has the energy of puppy. I wouldn't change a thing; great quality, delivered on time, and super customer service with wonderful people. What's not to like?

Great food for my cat! My cat suffered from chronic diarrhea for over 18 months while my vet tried every test possible they could not figure out how to treat him. We tried numerous different prescription diet foods, none that helped him. Finally we found that a daily steroid pill was the only thing that helped his diarrhea. I was not comfortable giving him a daily steroid pill (which causes negative side effects) and so I finally tried Darwin's raw pet food. I stopped giving him the pill the same day I gave him the raw food. His diarrhea went away IMMEDIATELY! He is now healthy and has gained weight and no longer has to take the doctor prescribed pills. I could not be happier with this cat food.

My dogs love the food. It always arrives on time. I like that the boxes are sent back and re-used. I do think that the meat to veg ratio is a little low.