Darwin's Natural Pet ProductsReviews of darwinspet.com

Overall , I am very happy with Darwin’s Naturals! I feel better about feeding my two dogs raw and I enjoy having a pre-made option with the correct balance of muscle and organ meats as well as vegetables and fruits. They love it and have become leaner and healthier. IT IS EXPENSIVE for 2 larger dogs- without my dog trainer discount it would be prohibitive for me. The juggling of frozen deliveries to make sure I can receive it and freeze it is occasionally a pain. Online delivery management helps and having a big enough freezer gives me a bit of flexibility.

The food is great. My dog loves it and is in very good health as a result. Customer service is excellent, deliveries are on time, the website is easy to navigate when changes are necessary.

Overall, I’ve had a great experience with Darwins. My pet enjoys the food and I find the quality to meet high standards. I do occasionally have issues receiving an accurate order. Those issues have always been resolved but have left me without food on occasion. I’ve learned to order more so I don’t get into a bind if a problem arises. Again - overall a great experience!

Excellent customer service and meat selection! They are the best!

My 9 year old cat had been throwing up for months periodically; once a week, then twice, then suddenly it was daily and multiple times a day. Took him to the vet and ran his blood work, the vet told me he was in advanced kidney failure. He gave me sub-q fluids to do everyday for a week and said if he made it through that he'd figure out the next steps when I brought him back in. I'm all for saving my cat's life, but I couldn't afford to keep taking him to the vet for $200 a visit and I'd already been there twice. I couldn't do the fluids on my own, his blood work showed he was in stage 3 failure from what I could gather. I scheduled the appointment to put him down because he was so severely underweight and was puking nonstop, but I wanted to figure out what I'd missed, so I started doing some research. That's when I found Darwin's Intelligent Feed. I was feeding my cat some fish-based dry food, then after reading all night I realized how much I'd messed him up his whole life. I printed the prescription form for the kidney support Darwin cat food and took it to the Vet and told him to sign it...he did, and said "Never heard of them. But if you want to try it, I'll sign the prescription." I cancelled the appointment to put down my cat, but when my Darwin's arrived, my cat wouldn't touch the chicken. He flat-out HATED it, even when mixed with more tuna than Darwin's. I fought him for a week and he would still avoid it like the plague. He was nothing but bones and fur. I finally took it upon myself to unceremoniously shove the tastiest bit of Darwin feed I could into his mouth as a last-ditch effort. He spluttered and hated me all day, but he started eating the tuna-mixed-with-Darwin's very slowly, eating more each day. And that was eight months ago. My veterinarian had barely given my cat a week to live, and yet now my cat is playing again and the puking has reduced by 90%, maybe once a week. His kidneys are still in severe failure, but Darwin's Intelligent Feed has kept him happily alive with what kidney function he has left. I give all credit to Darwin's, they are the only company that has the phosphorous-binding raw diet that my cat needed to live. I recommend them to everyone now that has a pet. Thank you Darwin's, and thank you for giving me my cat back.

After our other raw food provider suddenly went out of business we scrambled to satisfy our young bengal cats. Darwin was the answer after several fails. While I appreciate several facets of the company including their easy website ordering I have had some not so good experience with their packaging, bone fragments and delivery issues. When I have contacted customer service on two occasions it was less than ideal customer service. Empathy and customer first protocols are not prevalent here. It's to the point where I have stopped expecting improvements from them for now. If you're looking for Amazon like service you may want to reconsider. But for now, my babies are content and there aren't many other new entrants into the raw food space to consider switching. Come on Darwin - customer first always!

Do NOT buy from Darwin's Natural Pet Products! In November (2019) one of my cats was holding his mouth open immediately after eating breakfast (Natural Selections Chicken Meals for Cats from Darwin's) and was pawing his mouth and wincing in pain. My husband and I assumed it was a cracked tooth since he is only a 4 year old cat and shouldn't have any dental issues yet. Since it was a Saturday, we decided to take him to an emergency hospital for pain medications until we could get him into our regular vet for a dental. The emergency vet didn't see anything overtly wrong with a general oral exam except some potential swelling on the roof of his mouth way in the back. We got our pain medication, some antibiotics and a $300 bill. We then took him to our regular vet a few days later, had an initial consultation with the same findings as the emergency vet. We decided to do a dental as more of an exploratory option, had the pre-op blood work pulled and and he went down for his dental procedure a few days later. After the surgery, my vet contacted me to let me know that the issue with his mouth was that a foreign object was lodged into his palate almost to the bone causing 2 teeth to be removed (one a major carnassial chewing tooth, the other having to come out due to mobility issues from the first tooth being removed). She said it was a piece of bone from the food we feed him. My vet is very familiar with Dawrin's products as she feeds it to her own cats. She was very upset that there was a bone fragment big enough in the food to cause such damage. She contacted Dawrin's customer service department and let them know that even though this piece of bone was within limits of their allowed bone fragments (1/4 of an inch), this was clearly a hazard that should be reevaluated by their formulations department. I also reached out to let them know how upset I was that my cat suffered as he did and how much money I had to pay because of the bone fragment in their food (almost $2000 total including the emergency visit, pre-op consult and surgery). Bottom line: every company makes mistakes, has to take constructive criticism from clients and then adjust accordingly. I understand that. I even understand that a company needs to protect itself from potential fraudulent claims and requires all of the information possible before agreeing to pay for any damages. I contacted Dawrin's anticipating them to be cautious at first but once I provided the proof (pictures of the hole in my cat's mouth provided by my vet, bills, medical records and a veterinarian's statement), I expected them to be extremely apologetic, genuinely upset for what my cat and my family had to go through, and convince me that they would reevaluate the size of their bone fragments (or at least put a cautionary label on it). I understood there would be some negotiations since I expected some sort of reparation for the pain and suffering of my animal but knew they wouldn't pay for the routine services that come with a standard dental at my vet (my cat also had a third tooth removed that was not diet related). I did not, however, anticipate the complete lack of accountability or responsibility Darwin's has shown over the past few weeks. It became clear very quickly what sort of company Darwin's was. I spoke with Linda O'Brien, Customer Service Manager, from November 8th until December 12th.Throughout the entire time, Linda was incredibly slow in her replies sometimes waiting 3-4 days to return my emails requiring me to reach out to let her know I was still waiting. Either there are so many customer service issues she couldn't get back to me or my situation was not a priority. I don't know which one is worse. Not only were her replies untimely, Darwin's was not the least bit accommodating or sincere in their apologies. Instead, it seemed as if they were immediately trying to see how they could get rid of me by paying the least amount of money possible. Instead of them encouraging me that they would do everything in their power to prevent this from happening to another animal (something I'm sure ANY other pet food company would have said), they continuously fought and denied all charges and then insisted I would only receive minimal compensation (an "act of good faith" as they called it) if I signed a release form and kept quiet about the whole situation. Also, the tone of their emails and the release letter made it clear that Darwin's does not and will not take any responsibility but instead points the finger back at the consumer. They made it seem as if I'm a 'money hungry' pet owner who's only concern are my vet bills ("We are indeed sorry for the stress you experienced with Leo's dental issues, and the expense. As pet owners, we can all commiserate with the costs of pet ownership and how they can [be] onerous and hit at unexpected times") and who's 'inept' animal was injured because he is unable to eat properly ("Some [animals] have more difficulty than others with eating meals with intentionally ground bones"). I guarantee the problem did not fall within the scope of my cat's ability to chew but with the hazards in the food Darwin's sells. I also do not appreciate that they assumed this was only about the money for me and not about how much my cat suffered. Worst of all was their release form. In it they referred to my CAT as a dog and even had a typo with another animal's name! My cat's name, Leo, was referenced a few times as was a dog named "Bently!" It doesn't get more unprofessional or insincere than that; especially since in the letter they very clearly state that they "have not had any other reports of DOGS with similar issues on the meals that Leo ate, and we have no reason at this point to believe that there was anything wrong with them." Their clearly template release form, that they didn't have the courtesy to proof read, says otherwise. Seeing that Darwin's has enough issues related to the health of their consumers to have a clearly template release form and the fact that they don't have any accountability or understand the responsibility that comes with providing food for people's beloved pets, I decided not to sign their letter and decline their "act of good faith" money. I intend to do everything but keep this matter and letter confidential and I now feel it is my responsibility to warn other pet parents of Darwin's unsafe food and their appalling customer service. So, purchase Darwin's at your own risk as I am sure their values do not align with most pet parents. Please let me know if you would like the email thread, release letter, or a picture of my cat's mouth. I intend to provide all of the necessary information if it prevents another animal from going through what my cat went through.

Our cat loves the lamb! However, the chicken has large bones in it and he has almost choked to death on a couple of different occasions. I will not be feeding him the foul flavors anymore - the bones are not small enough for them to swallow and not large enough for them to chew on.