Laura R.
The last order delay arrived only…
The last order delay arrived only partially frozen has caused diarrhea with my puppy and may involve an expensive vet visit for testing. Darwins Nicole has been accommodating to discount to next order and try to soften the blow and error occurred while she was away. So important with raw meat that it be delivered fresh. I feel very uncomfortable with these repeated questionnaires and prefer to not receive them in the future. Very awkward because mistake shouldn’t have happened when I requested an order sooner and had it shipped later than scheduled instead. Please discontinue questionnaires thanks
Response from Darwin's Natural Pet ProductsNov 5, 2025
Hi, Laura! we’re so sorry to hear about your recent order and how it affected your puppy — we completely understand your concern, especially when it comes to raw food safety. Our team takes these issues very seriously, and we thank you for letting us make this right with your delivery. Please reach out to our Customer Care team at 877-738-6325 if you have any more concerns.




