Winning
DID YOU KNOW? I DIDN'T!
I pulled out a frozen steak from my freezer, which I bought from dartagnan. It was mostly hard fat. I wrote them and they told me that 1) I needed to tell them the code from the package the steak was in and 2) I need to send them photos and 3) that any complaints needed to be told to them within five days of purchase! How is a customer supposed to know this? The steaks I've bought from them are really terrible. They used to be a good company, but the meats I've gotten are mostly fat and not the good fat, but the very hard fat. I don't know what's going on, but their reputation as a great source of meats is on the slide down. I'm not sending any photos to prove to them how bad their meat is. I just will not buy from them again. They lost a customer. Anyone reading this will now knows that dartagnan makes you go through hoops if you have a bad steak. If you buy from them, you'll have to write down the information from the package and do it within five days. Whoever heard of this? This is very bad customer service. But, it doesn't matter. I won't be a customer.