D'ArtagnanReviews of dartagnan.com

Ordered 4 lbs of the "Imperfect King Crab Legs" for a birthday dinner and we were disappointed with the quality. Picture shows mixture legs, claws, and knuckles which would have been fine but our shipment was 99% knuckles. Just call it what it is in both the description and photos!

The food was poorly packed. Arrived defrosted and when I reported this I was told to just refreeze it! What a disgusting comment. Refreezing especially meat and cream soups severely impacts the quality. They apparently do not care about their customer (now former) and instead of acknowledging that the packaging was insufficient, they choose to blame the customer. Don't waste your money

We ordered were charged twice for the order, got an error message you were experiences problems. No one go chat with, we sent an email. Bottom line can’t find the order,offered no help in rectifying the order nada. This is the third time with issues relating to orders, shipping and abysmal customer service help.

Worthless!!! They can't ship products on time, don't do business with them!!!! They suck

What a shame. D’Artagnan was once a precious source for high quality goods. No longer. My guess, is that the “good stuff” goes to restaurants, and the bad stuff goes to online customers. I will never order from them again.

The promise of overnight delivery is something they don't stand by. I had a delivery scheduled for overnight and the company uses FedEx. I called up (because nobody responded to my online support ticket) to complain that nothing had arrived - the excuse from the agent was that FedEx couldn't handle the volume. Nothing was sent saying it wouldn't arrive on time. I asked that my account be closed as our event was ruined by the delivery not arriving as promised. Never received any follow-up to my support ticket or any communication apologizing that they dropped the ball. Moving on....

I just tried D’Artagnan food service for the first time ordering a very expensive heritage turkey for Thanksgiving. This also included a $111 shipping charge. I received notices yesterday, on the day that it was to be delivered that the shipping was delayed. The next day, today, I received notice that delivery is still delayed because essentially D’Artagnan forgot to ship it out of the warehouse . It will now arrive three days late, possibly too late for me to use for Thanksgiving. This order cost over $450. their only response was to offer to pay for some shipping on a future order, provided the future order was more than $125. Terrible service and disregard for the customers.

Their website sucks. I had the full cart of products which was nullified after it asked me to login. And, that's on top of being overpriced and under delivered. Don't buy from this BS site.