D'ArtagnanReviews of dartagnan.com

The promise of overnight delivery is something they don't stand by. I had a delivery scheduled for overnight and the company uses FedEx. I called up (because nobody responded to my online support ticket) to complain that nothing had arrived - the excuse from the agent was that FedEx couldn't handle the volume. Nothing was sent saying it wouldn't arrive on time. I asked that my account be closed as our event was ruined by the delivery not arriving as promised. Never received any follow-up to my support ticket or any communication apologizing that they dropped the ball. Moving on....

I have to give D’artaganam the credit they are due! I received my Green Circle Turkey two days ago in a beat up box with holes on the top and disintegrating thermal wrap around the inside and ice packs completely melted and slimy.There was water ruining out and the outer box was saturated I wrote to both D’artaganan and Fed Ex complaining. I have pictures I could post to support this disaster. However, just this afternoon a new box from D’artaganan arrived and inside there was a solid styrofoam cooler with six still frozen ice packs and a brand new thoroughly chilled 16–18 pound Green Circle Turkey. I never received a text from them telling me what they were doing! I planned on buying another turkey at the grocery store today. Thank you “D” for standing up for your product and delivery. I am grateful

I just tried D’Artagnan food service for the first time ordering a very expensive heritage turkey for Thanksgiving. This also included a $111 shipping charge. I received notices yesterday, on the day that it was to be delivered that the shipping was delayed. The next day, today, I received notice that delivery is still delayed because essentially D’Artagnan forgot to ship it out of the warehouse . It will now arrive three days late, possibly too late for me to use for Thanksgiving. This order cost over $450. their only response was to offer to pay for some shipping on a future order, provided the future order was more than $125. Terrible service and disregard for the customers.

Their website sucks. I had the full cart of products which was nullified after it asked me to login. And, that's on top of being overpriced and under delivered. Don't buy from this BS site.

I adore the duck, particularly their duck breasts. However, I recently ordered the full fresh foie gras and rendered so much fat that by the time the foie gras was finished, there was so little left to prepare a mi-cuit foie gras. At $149 dollars for just a tiny bit, we could barely provide a decent portion for four people. We have cooked mi-cuit for years, and this experience was extremely mediocre.

I'm a chef and I order foie gras aux torchon. It's not a foie gras but a duck mouse and very poor quality product. Purchase 2 of them and just put one in the freezer. I also order Frozen Tuna and came defrost, I call them and they say freeze back. None sense. my invoice number 4376139 on 12-14-23 total invoice $329.45 The quality have change over the years and I will never purchase from theme again. do not be foul by there products.

I odered frozen veal chops. They were delivered completely thawed. They must know their packaging is inadequate because they' put a flier in their package that says kj "the FDA frozen meat if delivered thawed can be safely frozen.." Yes it is safe, but it tastes like dirty snow....

Extremely bad experience. Wouldn't count on this company. The item didn't arrive on guaranteed time for holiday dinner.