ethan
Read the many reviews about poor shipping first. Poor and unprofessional customer service.
Zero communication from any platform (emailed and sent Instagram messages to no avail). My order took almost 3 weeks to arrive and it is missing half of what I ordered! Update Nov 15th: second half of order arrived after almost a month. Owner reached out which I appreciate, however ettiequte was poor (emailed filled with “lol” and emojis”). Owner told me the item was “shipped and in my city” which was not true. The shipping label had not even been created yet… I would have just appreciated upfront telling me there was a screwup and half the order didn’t ship. I realize these things happen but the handling of it was poor experience.
Response from Dark RoziNov 8, 2023
Hello Ethan, We only received your email asking about your remaining item 1 day ago, which did not left us a lot of time to answer, our team is fully here and doing their best to assist you and all our clients in any way we can. I wanted to provide some clarification regarding your recent order. Due to our logistics process, your items are being shipped separately, which is why you received two different shipping numbers. The first package, which you've already received, contains the harness. The remaining item is on the way and will be delivered in a separate shipment. You can expect them to arrive within few days, the tracking number has been sent a second time, please check your e-mail. Shipping issues can happen, but we always make sure to get the products to their clients. Once again, I apologize for the misunderstanding and any inconvenience this may have caused, and I appreciate your patience and understanding.