Dark RoziDARK ROZI is the right place for the gothic and dark fashion lovers. DARK ROZI products are at a high quality for an affordable and competitive prices. We offer to DARK ROZI costumers a FREE SHIPPING included with the tracking informations.
Dark Rozi (darkrozi.com) has 268 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Frankie
Still haven’t received any update regarding shipping, emailed twice as it’s been almost three weeks since I’ve heard anything outside of my order confirmation. Would really just love to hear back so I can confirm they are working on it at least. Order no. 63729
Jasmin
Ich habe bereits am 31.12.2024 bestellt und auf Nachfrage bis heute keine Rückmeldung bekommen, wann meine Bestellung endlich verschickt wird. Heute das zweite Mail verschickt, mal sehen ob ich abgezockt worden bin.
Response from Dark RoziFeb 28, 2025
Dear Jasmin, We take customer feedback seriously and always aim to resolve any issues, but after checking our records, we cannot find any order under the name you provided. To assist you, we kindly ask that you provide the correct order number and the email address used at checkout. We are more than happy to help, but we need real and accurate information to do so. Please reach out to our customer support team with the correct details so we can work on a solution for you. Best regards, Rozi
John D.
After the “handmade vegan-leather” expressions they use in advertising, with the pricing (which, if it actually is 70% off for Black Friday, must be HORRIBLY overpriced at normal pricing) I was severely disappointed. The “leather” is very thin, the metal rings holding cuffs together not nearly strong enough and we have had to bend them back together multiple times for the whole thing not to fall apart. It arrived in a typical china-package, bubble wrap and a plastic bag. All in all, just ok for Black Friday pricing. It did not seem like a china-product at all through their advertising, when clearly the items are mass produced in some factory, thrown in a bag with some bubble wrap and then shows up in your mail box after 3-4 weeks.
ethan
Zero communication from any platform (emailed and sent Instagram messages to no avail). My order took almost 3 weeks to arrive and it is missing half of what I ordered! Update Nov 15th: second half of order arrived after almost a month. Owner reached out which I appreciate, however ettiequte was poor (emailed filled with “lol” and emojis”). Owner told me the item was “shipped and in my city” which was not true. The shipping label had not even been created yet… I would have just appreciated upfront telling me there was a screwup and half the order didn’t ship. I realize these things happen but the handling of it was poor experience.
Response from Dark RoziNov 8, 2023
Hello Ethan, We only received your email asking about your remaining item 1 day ago, which did not left us a lot of time to answer, our team is fully here and doing their best to assist you and all our clients in any way we can. I wanted to provide some clarification regarding your recent order. Due to our logistics process, your items are being shipped separately, which is why you received two different shipping numbers. The first package, which you've already received, contains the harness. The remaining item is on the way and will be delivered in a separate shipment. You can expect them to arrive within few days, the tracking number has been sent a second time, please check your e-mail. Shipping issues can happen, but we always make sure to get the products to their clients. Once again, I apologize for the misunderstanding and any inconvenience this may have caused, and I appreciate your patience and understanding.
Nelly Di P.
Articles bien reçus mais attention il s'agit de produits de qualité médiocre en provenance direct d'usines chinoises (les emballages l'indiquent). Forts soupçons de dropshipping puisque les mêmes articles sont disponibles pour un dizième du prix sur AliExpress...
Maggie
It took a while because of covid to receive my product. Which is understandable. But not lying...5 mins into using the product one move and it broke. I feel like these products should be more durable for its use.
Response from Dark RoziJun 7, 2021
hi, sometimes problems happen but we always make sure to provide the best solutions to our customers, and we already offered a replacement and a solid one, thank you so much for sharing your experience and we apologize for any inconvenience.
