DarkinClosetReviews of darkincloset.com

Me encantó, el vestido es justo lo que prometen en la descripción, el envío fue rápido y muy seguro, siempre estuvieron atentos del envío y también la compra, lo cual hizo que la experiencia fuera aún mejor

Excellent, well made products and quicker shipping than expected. Great customer service too!

Best shirt I ever purchased. Quick delivery and high quality.

I ordered a skirt from this company which I had been looking for for some time and I was so excited to find it on Dark in Closet. It arrived and unfortunately it just did not look right on me, it was nice quality and arrived as ordered but it just didn't suit my shape. I read the return/refund policy before ordering to make sure I could return it if it didn't work out and it stated that as long as I contacted them within 7 days of receiving my order, I could return for a full refund as they "wanted their customers to be happy". What a load of garbage. I emailed them on the day it arrived and I realised it wasn't going to work for me. They requested photos of the item with the security tags still intact on the skirt. So I sent them 3 or 4 photos as requested with the tags still attached, asking for an RA and the address to send it back to. Then I get another response asking if it was too big or too small. I answered stating (as I had in my initial email) that it was neither, it just didn't suit me and could I please have the info required to return it as per their return policy. So then I get yet another email telling me that it would have to be shipped to China and the shipping cost was very high and there would probably be taxes and that it would be much better for me to keep it and sell it or give it to a friend. WTF? I responded again, saying I did not want to sell it or give it away, I wanted to return it for a refund as per their return policy stated clearly on their website. Again, another response from them. "You need to check the cost for shipping to China, it will be very expensive and not worth it for you" So I then just said, forget it. This will be my final communication with you, clearly your refund policy is a complete lie and I will be leaving honest reviews of my rubbish experience with them anywhere that people are likely to look before spending (and potentially losing) their hard earned money. The last email I received from them said that I could pick another item from their site and they would give me a discount and I "wouldn't even have to send back the original item". Seriously?! So I would be stuck with a skirt I just paid full price for but would never wear, and they expected me to place ANOTHER order with them because they were going to give me a discount? Not bloody likely. It really is a shame because the clothes they sell are lovely, they're just let down abysmally by bad customer service and dodgy drop-shipping. If you have any doubt in your mind whatsoever that what you order may require exchange or refund, then avoid this company like the plague.

Great customer service and extremely fast shipping considering I am in the UK. Initially there was an issue with a product received however after discussing options via email the issue was solved promptly and to my satisfaction. Responses via email are incredibly fast and the team are very kind and understanding. I have purchased from this company 2 or 3 times now and would be very happy shopping with them again. Thank you 🖤

I placed an order, and a few days later I was informed the item was out of stock. I was asked if I wanted a replacement, and I clearly stated that I did not and wanted a refund. The next day, I was offered a different pair of pants that cost more. I again stated that I only wanted a refund. Two days later, I was contacted yet again and asked if I would accept store credit. By this point, I was tired of repeating myself. I requested a refund multiple times, yet the company continued trying to offer alternatives instead of simply processing it. This was a frustrating experience that should have been resolved after my first request. If an item is out of stock and a customer asks for a refund, the refund should be processed without requiring multiple follow-ups. Based on this experience, I will not be ordering from this company again.

Great communication! Fast Delivery! Beautiful Quality!

Purchased a dress for my 16yr old daughter, it arrived within 2 weeks. Fits perfectly and looks great. Please note the dress was shipped from China, however no issues faced and comms were excellent with DarkinClostet. They emailed to confirm delivery of the dress. I would highly recommend.