danubehome.comReviews of danubehome.com

We ordered a tv unit and arrived defective They should provide more care and their customer service team should be more attentive to customers complaint and provide more accurate information and be precise The team for installation should be more professional and needs training on their skills when it comes to their work and customer satisfaction and service We have been calling and calling just to replace the tv unit which arrived defective and got damaged as their team installed incorrectly

WORST CUSTOMER SERVICE EVER! Having bought an outdoor gazebo in September last year, this product is a complete waste of money as not even 6 months later, it’s completely destroyed. To make matters worse, a team came to inspect the damage and accepted that it was beyond repair, then confirmed that they would schedule a replacement and now, a warehouse manager (who hasn’t even been to see the damage) has decided that they won’t accept responsibility as apparently, a bit of wind and rain, now constitutes a natural disaster. You have to be joking!! So, I’d recommend not purchasing anything from this company EVER!

I made an online purchase and on the day of delivery I surprised by informing me that the items is out of stock!!!! And they cancel tge order without informing me , although the amount been deducted from my account, now ihave to chase for my money , So im paying the company mistake

I placed my order on 27 March 2026 and was led to believe delivery would take 3-5 working days. It's now been over two weeks, and this has been the worst delivery experience I’ve had. My order was delivered to the wrong location twice, even after I updated my address on the app and confirmed it again with customer service over the phone. I was promised a quick redelivery, but nothing happened. No follow-up, no communication. Out of four items, I’ve only received one. Two items have been stuck on “out for delivery” for over a week with no updates, and the fourth item was suddenly cancelled without explanation or refund. I also can’t cancel or request a refund through the app. It just doesn’t work! I’ve already paid, and at this point I’m done waiting. I just want a refund immediately. Would not recommend at all.

I had one of the worst experiences dealing with Danube, I placed my order, made full payment, and expected a smooth process, but it turned into a complete nightmare. My delivery was delayed multiple times, with constant promises that were never fulfilled, I was given specific delivery dates and even gave them a final chance, but no one showed up, and no one even bothered to call or inform me, completely unprofessional. What’s more frustrating is their customer service, they kept giving vague replies and false assurances, with zero accountability, I had to follow up repeatedly just to get basic updates, which should never be the customer’s responsibility. Because of this, I had no choice but to cancel my order and request a refund, this whole situation caused me stress, wasted my time, and disrupted my plans. For a company like Danube, this level of service is unacceptable, once they receive your payment, it feels like they no longer care. This experience has completely destroyed my trust in this company. I have already submitted a consumer protection request through TAMM regarding this matter, and if they fail to process my refund within the promised 7 working days, I will escalate this further and report them to the relevant consumer protection authorities. I strongly DO NOT recommend Danube to anyone, think twice before purchasing, you might end up dealing with the same frustration.

I had a fantastic experience here. The shop has loads of variety to choose from, all at great prices. What really sets them apart is the team, they are so friendly and knowledgeable. Alvin was especially wonderful—his superb service and constant smile made me feel right at home. I couldn't leave without buying something!

Very difficult when it comes to refund wish I had checked out the reviews before buying online. Best to buy in the store

Terrible delivery experience. Do NOT trust their delivery promises. I placed an order nearly 3 weeks ago. At the time of purchase, they clearly stated delivery within 2 days. That never happened. When I called customer service to follow up, the agent told me my order was "not showing on the system" — even after I sent him a screenshot of my order confirmation. He still refused to acknowledge it. I then sent the proof again via WhatsApp and still received no proper resolution. This is completely unacceptable. False delivery timelines, a system that apparently can't track orders, and customer service that ignores evidence — I would not recommend Danube Home to anyone. Extremely disappointing.