danubehome.com is listed under Furniture Stores.
danubehome.com (danubehome.com) has 58 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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May
I should've checked the reviews before buying from them, their customer service is not helpful and I can't start to speak about their delivery and their delivery staff, avoid them by any means, I reached to the point that I will cancel the whole order after waiting for one week delivery the only thing that stopped me is thinking if this is their service now how would be the cancellation and refund process, avoid them by any mean
sajedeh S.
About a month ago, I bought a sofa from Danube. After four days, the internal foam got damaged and the sofa lost its shape. After a lot of trouble and around 50 phone calls and follow-ups, they finally agreed to take the sofa back and refund the money. It has been a month now and my money still hasn’t been refunded. I am really disappointed with the service. I will never ever buy from this store again.
Juan José Navas D.
Danube do not meet their delivery promises, deliver incomplete orders, and later you never know when will be finished the order. Delivery team is not reliable, all the time is trying to do anything to finish service ontime. Customer service do not give solutions.
Deena M.
If I could give zero stars, I would. My experience with Danube Home has been nothing short of a disaster from quality to service to basic professionalism. Nothing was delivered or installed on time. Every step required me to chase them. The kitchen cabinets and TV wall unit I ordered were delivered with poor craftsmanship, cheap finishing, and visible flaws. For the price they charge, the quality is unacceptable. The TV wall unit in particular is the worst workmanship I’ve ever seen uneven edges, and no attention to detail whatsoever. From the beginning, they were not clear about the pros and cons of the materials, the design limitations, or the installation process. Communication is inconsistent.. horrible
Nooruzaman K.
Please don’t buy anything from Danube Home. I purchased a dining table set with 6 chairs for AED 1,000, and within just 3 months, only 2 chairs are in usable condition. The legs of the remaining 4 chairs are completely damaged and unsafe to use. When I raised the complaint, Danube Home informed me that they are only facilitating the sale of products from another supplier and that they are not responsible for the product. This is completely unacceptable. As a customer, I purchased the product through Danube Home and trusted their platform/brand, so they should take responsibility for the quality of products sold through them. They are not even ready to repair the damaged chairs or provide any proper solution. This shows very poor after-sales service and irresponsible behaviour towards customers. Extremely disappointed with the poor product quality and the way my complaint was handled. I would not recommend Danube Home to anyone.
RK
I had an excellent experience with Basem Salem at Danube Home Mussafah. He was extremely professional, helpful, and genuinely cared about providing great customer service. He went out of his way to make sure I was able to get my item online and it’s the correct measurements and will fit my request and even followed up with me the next day to ensure everything was completed smoothly. Truly outstanding support — thank you, Basem Salem!
Natali C.
The worst service ever, we bought a matress which never arrived and they did not even care to follow up or give us a compensation. The worst store I could see in my life
M. Maqsood Ali B.
I am a regular customer of Danube. I wouldn't recommend buying from their online store because I had a bad experience with a bladeless fan I recently bought. I was not happy with the performance of the fan as it is noise when compared to the other premium brand we have seen. Although, their website say easy return. When I placed the return request, nothjng happened for more than 3 weeks and when I called them they said we will escalate then after a week when I logged back to their mobile app to see what was the update, I saw they have rejected the return. I called them again and I was told they can't accept an open item. In fact the iteam was packed back in its original packing and is in the same condition as received. I suggest, better to go to their showroom check and buy if you are completely satisfied so that you can avoid the situation I am.
