danubehome.comReviews of danubehome.com

Horrible experience with Danube home Unprofessional behavior & attitude No solution giving No adherence to appointment timeline

trying to get my refund back for last 7 days .since they were out of stock and wanted to give me a cheaper product for same price. called there call center and spoke to shohal .said we will send you offical mail which i have not recived till date y order number is id bb-s1-30000868894 kindly do the needful

During my home delivery the team refused to take my items upstairs unless I pay 850 AED cash because it didn’t fit in the lift. He said it in front of me, my husband and his entire team. I called customer service instantly and the delivery man attempted to lie and said I offered money which he refused. Absolutely appalling lier!!!! Danube is employing SCAMMERS who just refuse to deliver items and blackmail cash out of unassuming customers. What a horrible service!!’ I will share my experience on every available platform, news outlet, social media and personal network. Shame in you all!!!!

My order was delivered more than 10 days ago, and the installation is still pending — and counting. The items are chandeliers and fragile crystal pieces, so leaving them uninstalled for this long also exposes them to unnecessary risk of damage. I have contacted Danube Home repeatedly and received the same promises every time: someone will contact me, the installation will be arranged, the matter is being reviewed, etc. Unfortunately, these promises have resulted in no actual action. What makes the situation even worse is that I am effectively forced to wait for Danube Home to install the products, because using an outside installer could affect the product warranty. So they delay the installation while I cannot simply arrange someone else to do it without risking my warranty. Taking the payment and delivering the products was easy. Getting the promised after-sales service has been a completely different story. After more than 10 days and repeated follow-ups, I don't need another apology or another promise. I need the installation completed. Very poor after-sales experience and extremely disappointing service from a company of this siz

Horrible products. Bought 4 beds all are creaky. Avoid avoid avoid

Extremely disappointed with Danube customer service. It is a big zero. Faulty toilet was not replaced by them and we have to pay extra to organize a technician just to replace their faulty toilet. Everyday they give a different story. Horrible customer service!!!we will never buy anything from them ever.

I have ordered mattress topper I recieved it today with stains I do not know either it is return from other customer or display, very disappointing

I should've checked the reviews before buying from them, their customer service is not helpful and I can't start to speak about their delivery and their delivery staff, avoid them by any means, I reached to the point that I will cancel the whole order after waiting for one week delivery the only thing that stopped me is thinking if this is their service now how would be the cancellation and refund process, avoid them by any mean