Daniels Trading is listed under Investments & Wealth in Chicago, Illinois.
Daniels Trading (danielstrading.com) has 171 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Investments & Wealth · Saint Charles, Illinois
Excellent
Investments & Wealth · Chicago, Illinois
Excellent
Investments & Wealth · Chicago, Illinois
Excellent
Investments & Wealth · Chicago, Illinois
Excellent
171 approved reviews, newest moderated first
Jason B.
Great Service Very professional
Response from Daniels TradingJan 27, 2017
Jason, Thanks for the 5-star review! We are happy to hear you’re satisfied with the great service we strive to provide to all of our clients. Let your broker know if you have additional feedback, or contacts us directly at 800.800.3840 or [email protected].
Richard E.
Just got started in futures. Cost to contract seems high. Andrew is good at being available and helpful.
Response from Daniels TradingJan 13, 2017
Richard, Thanks for the 4-star review! We’re so glad to hear you’re off to a good start. At Daniels Trading, we strive to provide unparalleled service - feel free to reach out to your broker or contact us at 800.800.3840 or [email protected] to let us know how we can improve your experience.
Rocky D.
I have not traded like I've would liked too.
Response from Daniels TradingDec 19, 2016
Rocky, Thanks for the 4-star review! We appreciate you taking the time to let us know about your experience. Sorry to hear you're off to a slow start - Did you know we offer Daniels Trading advice products to clients? Feel free to reach out to your broker to determine which strategies and products are the best fit for your objectives. We look forward to continuing to work with you to reach your trading goals! Should you have questions or additional feedback, let your broker know or contact us at 800.800.3840 or [email protected].
Patrick A.
Everything was great until I tried to open an account with my son. Your rules and process made it so difficult he was driven to open an account with your competitors.
Response from Daniels TradingDec 20, 2016
Patrick, Thanks for taking the time to let us know about your experience. We are sorry to hear that your son had difficulty with the account opening process. While we value all of our clients and prospective clients, we recognize that regulations can be prohibitive. We attempt to make the account opening process as clear and simple as possible, yet there are times when it can become cumbersome. We strive to work with our New Accounts Department to let them know of the client needs for ease and privacy. However, we are subject to industry rules and regulations as well as to the policies and procedures of the Futures Commission Merchants (“FCM”) that ultimately carries the account. Our care and service is truly for our clients, but the rules are a necessary part of the account opening process and are for the customer’s protection. Let us know if you have additional feedback by reaching out to your broker or contact us at 800.800.3840 or [email protected].
Jay M.
Only 4 stars because your web site is hard to navigate around. Second I sign up for emails about different trading ideas - the latest from burt, I get nothing. Finally taade prices are too hight.
Response from Daniels TradingDec 19, 2016
Jay, Thank you for the 4-star review and the website feedback! We are always looking to improve our user experience on danielstrading.com and your comments are very helpful. Additionally, we offer a variety of trading advice newsletters that are mailed out at varying frequencies. We encourage you to speak to your broker to determine the best advice products and strategies for your specific trading needs, and to discuss ways to potentially adjust the cost of trading. We're happy you've had a positive experience overall and look forward to continuing to work with you. If you have questions or additional feedback, feel free to reach out to your broker or contact us at 800.800.3840 or [email protected].
Randy L.
very helpful and very professional
Response from Daniels TradingDec 19, 2016
Randy, Thanks for the excellent review! At Daniels Trading, we strive to provide unparalleled service and appreciate you taking the time to write a 5-star review. Feel free to reach out to your broker or contact us at 800.800.3840 or [email protected] if you have additional comments or questions.
William K.
Only complaint is the absence of 24 hour customer service which would be useful for Sunday night trading.
Response from Daniels TradingDec 19, 2016
William, Thank you for the review! We’re glad to hear you’re satisfied with our charts and interface. While our brokers are not available on Sundays, you can receive 24-hour technical assistance by calling 312.706.7272. We're happy you've had a positive experience otherwise and look forward to continuing to help you reach your trading goals. Should you have questions or additional feedback, feel free to reach out to your broker or contact us at 800.800.3840 or [email protected].
Ruben Z.
High commissions but receive no service
Response from Daniels TradingDec 20, 2016
Ruben, Thank you for the review. We are sorry to hear that you are dissatisfied with your experience at Daniels Trading. It is our goal to offer exceptional service that provides great value at a competitive rate, and it sounds like we missed the mark. We encourage you to speak with your broker to discuss which service levels and trading advice products are the best fit for your objectives. Please contact us at 800.800.3840 or [email protected] or contact your broker directly to let us know how we can improve your experience.