Mr Nathannot returnet the investments less the profits
*I w
anted to inform you that I had and received many messages to work with Fifth Force, as you well know I felt obliged to inform you that the FINANCIAL DIRECTOR MR. DANIEL NATHAN DOES NOT RETURN THE MONEY FROM THE INVESTMENTS LET ALSO THE PROFITS GENERATED FROM THEM, ALTHOUGH MR. NATHAN SAYS THAT HE MOVES ON WITH HIS LIFE, APPARENTLY HE DOES NOT CARE ABOUT ANYTHING OR ANYONE. DESPITE THE FACT THAT I TRIED TO CONTACT YOU ONCE MORE AND AS YOU SAY ONLY YOU MATTER AND NO ONE BUT YOU*
JO
Joe
Great staff, website/apps are a complete mess
When I started trading with my account they put the wrong fee amount so I immediately got hit with $15 commissions on micro futures contracts. This was corrected after I asked about it and my account was credited, but then I noticed that none of my account info was showing up on the site. I had to call in to get them to properly set up my account after I'd been trading for a couple days. My market data and TradingView subscriptions still aren't showing up at all on MyStoneX. To be honest I got a little sketched out once I had to correct them on two things in a row like this so I decided to close everything and go elsewhere. When I called in to ask about the fee mistake the person helping me said "yeah, our migration to [new web platform] hasn't exactly been smooth." So I doubt that I'm the only one feeling like the StoneX online platform is a total mess. I also got an error message when I first tried to open the site which has this weird thing that opens multiple tabs in a single web page, which also gave me pause because it was flagged as something potentially harmful on Firefox.
For the record my sales rep from Blue Line Futures who helped me with all my questions and such was fantastic. Everyone else I've talked to at StoneX has been very helpful as well. The whole issue here that made this a bumpier experience as a user just looks like poor organization and management of the tech side of this company which have resulted in a totally lackluster digital platform.
Also, after asking around several other brokers I can safely say that there are way better deals out there. Commissions are $5/side for micro futures contracts is quite hefty. Pretty much everyone else I've gotten quotes from has quoted me half or less of that, all fees included. I did find on the StoneX Futures site that they're advertising lower commission rates for these contracts too but I think that might be another division of the company or something? This is some kind of miscommunication, I'd hope.
Oh and one more thing, there's like 4 or 5 apps on the app store with StoneX in the name and none of them took my login credentials. Maybe having CQG credentials for TradingView and using that to execute trades prevents me from trading on both platforms but it would be nice to have the option to check account balances on my phone. And there isn't anything on the site indicating how to withdraw or deposit funds- I've reached out to customer service to just see where the heck I need to look for that or if I just have to call it into my sales rep. If we do indeed need to request all funding actions from our sales reps, that is pretty slow going compared to being able to just do an ACH with a few clicks like any other platform.
If I could just port the staff I've talked to over to a different company that has the tech side under control, I'd happily do that. Unfortunately all the things I've described above have made me decide to close my account and go elsewhere.
MV
Mark V.
Brian Cullen has been extremely helpful…
Brian Cullen has been extremely helpful with both answering questions and patience with filling out forms.
It's been great. I didn't bother with contacting the next brokerage firm on my list. 5 stars.
JE
Jeremy
People Focused Firm!
The firm has been incredibly responsive and helpful getting the account sent set up. The level of knowledge the firm is willing to share with its customers to maximize their ability to meet their goals feels next to none.
Response from Daniels TradingOct 11, 2022
Hi Jeremy,
Thank you for the five star review! We strive to provide unparalleled trading tools and educational resources for novices and pros alike; and we're are happy to hear about your positive experiences so far. Please let us know if there are any resources you would like to see in the future, and feel free to reach out to your broker with additional feedback! You can reach us at [email protected].
HA
hossam A.
Very bad Experience
To make it short I don't recommend for any retail trader to open account with StoneX,
Very High commissions $5 per side per contract for
E-Mini and Micros.
Not easy to withdrawal Fund, I had to call my agent few times because he ignored my emails for wire transfer request. you will be charged fees for your deposit and withdrawal.
Response from Daniels TradingAug 29, 2022
Hossam,
Thank you for letting us know about your experience with our firm. We strive to provide top-notch service and are sorry to hear you're disappointed in the assistance you received. We recognize that our rates aren't always the lowest. We offer a full range of service levels and customize our rates based on the needs and goals of each client. At Daniels Trading, we offer more than just a trading platform. In addition to our robust trading software, our clients have access to a comprehensive body of futures trading educational resources, 24/6 technical support, first-rate execution, and a dedicated broker to help you trade. Your personalized rate was communicated to you when you opened the account, and we apologize for any misunderstanding that occurred. While we are disappointed to hear that we were unable to meet your trading needs, we wish you the best in your futures trading journey. Thank you again for sharing your experience with us, and feel free to provide additional feedback by emailing [email protected].
OO
Oti O.
Setting up a Business Account with a reputable brokerage firm…Done!
I want to say “Thank you” to Jace Jarboe, my broker and the New Accounts Team who opened my business account after receiving my application and all necessary documents. I really appreciate you all. Ciao!
I am actually on vacation with the family in Europe during this process and writing this review from Palma de Mallorca.
I really couldn’t wait to have an account with this company because they have been around for years, I personally know professional traders who have accounts with them and trade daily with them plus they use the best platforms in the business.
I’m set for business!
OT
Response from Daniels TradingAug 12, 2022
OT,
Thanks for taking time out of your vacation to submit a review! We appreciate the 5 stars and positive feedback on the account opening process. Thank you for choosing our firm to be part of your trading journey. Let us know if you'd like to share any additional comments about your experience so far by reaching out to your broker or emailing [email protected].
SP
Scott P.
Burt Schister is excellent!!
Burt Schister is excellent!!! Charting platform good- not as good as Ninja's though.
Response from Daniels TradingJun 17, 2022
Scott,
Thank you for the 4-star review! We appreciate you sharing your experience with us and are glad to hear you're happy with our service. We strive to provide both quality customer service and state-of-the-art software. Please let us know how we can improve our platform to better suit your trading needs by sending an email to [email protected], or feel free to contact your broker directly with] additional comments about your trading experience.
TS
Trevor S.
excellent customer service
excellent customer service, hold times on phone, getting folks on the phone, market knowledge of staff actually doing the markets themselves familiarity with what traders' goals are versus investment advisors unfamiliar with trading, trading.
Response from Daniels TradingAug 12, 2022
Trevor,
Thank you for the 5-star review! We appreciate you taking the time to let us know about your experience and are proud to provide the services you need to meet your trading goals. If you'd like to provide additional feedback, feel free to contact your broker or email us at [email protected].