Daiwa Massage Chair®Reviews of daiwamassage.com

Great chair that allows me to get a massage anytime, no more calling and making appointment. Best purchase ever. Alex my salesman worked with me on delivery as I was moving.

Gyms are closed due to covid19 so I found my dad's dusty US Jaclean (daiwa) ez bike in the garage to use. However, the AA battery still left corroded the head unit and was no longer operational. You still don't need it but thought I'd give them a call/email to get a replacement. The customer service (Charles Ishida) was very accommodating, communicative and thoughtful. I was able to purchase the head unit at a reasonable rate. Fortunately, I live near their office so I was able to visit their showroom and test their massage chairs. Overall, the ez bike ain't no Peloton, no bells and whistle but just plain, simple, no frills exercise bike. Thanks Charles @ Daiwa!

This a great chair for sure! 3 yrs ago I purchased a legacy model and during that time no problems and I used it daily before I go into my hot tub.which I think that is positive. plus anyone whoever visits us it seems they go right to the chair. I wonder if they come to see us or just the chair. this year we went to the home show in mpls and purchased the Daiwa Pegasus2. The only thing I can complain about is that the Bluetooth constantly disconnects but it does that on my other bluetooth items I have and the voice command Control goes on while watching tv which is weird but sometimes Alexa answers also.So maybe its not a complaint then. Other than that it’s incredible, I use it twice a day every day, it has definitely helped my back pain and shoulders from my stressed job. other thing that is nice to see is the 2 pockets, one for cell phone and the other for the controller. I don't need to leave it hanging on arm rest. the delivery was 1 day earlier than schedule and that was cool. the 2 members were great from the Illinois Branch. they installed it fast and efficient. now my older kids are wondering who am I going to give the chair to when I pass away. told them I'm taking it with me.:) :)

I love the chair!

We purchased our Daiwa Legacy (DWA-9100) on October 23, 2016 and the center rollers quit working in September of 2019 (not replaced until October 2019). Luckily it was still under warranty! Although you still have to pay $350 for them to come out to fix anything. They could not fix the center rollers so the technician brought in a new chair (just the center of the chair is new they put my original sides and foot rest back on) It's now March, 2020 and the rollers quit working. We do not use this chair daily so how could the center rollers already be broken. I called Daiwa today 3/12/20 and we did some trouble shooting, sure enough it needs new center rollers. Our options are to have them come out again for $350 plus the cost of the new roller assembly or we can purchase the roller assembly from them and change it ourselves. I watched the video and it's not an easy task. This chair was quite the investment so I hope Daiwa does the right thing. **UPDATE: 10/23/20 So due to the coronavirus Daiwa could not come out to fix our massage chair in March. I texted them on June 15th to see if they were back up and running. I'm not sure if they would have ever contacted me back. They texted me back on the 15th and said they would check with their repair department and get back to us. Never heard back so I texted them again on June 22nd and then they set up an appointment for June 25th to work on our massage chair and realized they could not fix it at our house. They needed to take it back to there shop to work on it. They brought it back the next day and the chair worked again. The technician said they had a bad batch of the center roller (harness) part. It's now October 23rd, 2020 and the same part is broken again. It actually stopped working on October 12th and so I texted Daiwa that day and again on the 15th. NO REPLY! I called in today and did some trouble shooting with a technician. Sure enough the same part needs to be fixed. How can the same part break over and over again. This chair is a lemon! At this point I don't know what to do. What a waste of money.

1. On going communication and status update was appreciated. 2. Installation and check out was thorough. During install minor problem came up w/chair and tech resolved onsite quickly.

Nice chair, fits perfectly in my room, like the built in controls. I over did it the first time and was sore but after I adjusted to it I love it. For the size and the price I think it fits the bill, the others are the size of a car and are way to expensive, this one does the job and the representative at Sam's club did a great job showing the product line.

Like how it even massages the siatica muscle. It’s a full body massage and that was what I was looking for. It’s a great massage chair. I have no regrets in purchasing it.