DaisySilk.comReviews of daisysilk.com

Response from DaisySilk.comJan 15, 2025

Dear Spark, We sincerely apologize for any unpleasant shopping experience you may have had. We have indeed encountered some issues with our old email since August of last year, which is why we had to switch to a new customer service email: [email protected]. As a result, we did not receive your email, leading to a misunderstanding. We have updated our contact information on our website accordingly. Please kindly contact us via our new email [email protected], as we do not have your order number or a contactable email. If you have any issues now, please let us know, and we will do our best to assist you. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comNov 1, 2024

Dear Susan, We sincerely apologize for the oversight. I just noticed your return request email sent to [email protected]. This email is automated for order confirmations and shipping updates, and our customer service email is [email protected], which is why it typically doesn't receive attention. We only realized our oversight after seeing your comment, and we truly apologize for this lapse. At the same time, thank you for your feedback, as it helped us identify our issue before it escalated. I've sent a response regarding your return request, so please check your inbox or spam folder for my email. Thank you for your understanding. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comAug 22, 2024

Dear Customer, We apologize for the inconvenience caused. During that time, our old customer service email server experienced issues, which prevented us from receiving your emails. On August 10th, you contacted us through our new email, [email protected], to request a return, and we replied with the detailed return process on August 12th using the new email. I have just resent the return instructions to your email. If it’s still not received, please check the spam folder. We sincerely apologize again for any trouble this may have caused. If you still can’t reach us through email, you can directly contact us via the online chat option in the bottom left corner of our website. Thank you for your understanding. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comAug 15, 2024

Dear Customer, We apologize for the inconvenience caused. During that time, our old customer service email server experienced issues, which prevented us from receiving your emails. On August 10th, your husband contacted us through our new email, [email protected], to request a return, and we replied with the detailed return process on August 12th using the new email. I have just resent the return instructions to your husband’s email. If it’s still not received, please check the spam folder. We sincerely apologize again for any trouble this may have caused. Thank you for your understanding. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comJun 4, 2024

We are very sorry to hear that you are not satisfied. However, our products are made from 100% pure silk, and we have full confidence in their quality. Could you please specify the issues you found with the quality? Regarding your claim of not receiving a response from customer service, we need to clarify that we handle a large volume of emails every day and process them in the order received, which might result in some delays. Upon checking, we found that your email was replied to within 45 minutes, and the return address was provided in that email. Please check your email again, including the spam folder. If you have any further questions, please contact our customer service at [email protected]. Thank you.

Response from DaisySilk.comMay 6, 2024

We're sorry, but after checking all our emails, we couldn't find any email regarding missing items. After confirming with the relevant department, we found that the product you purchased is a set, packed in one box, so it shouldn't have any missing items. Could you please take a photo of the outer packaging of the box? The box should have the product's SKU. Please send the photo to our customer service email: [email protected]. Thank you very much for your cooperation.

Response from DaisySilk.comMar 11, 2024

We apologize for any inconvenience caused. Upon investigation by our customer service team, we found that we received a total of two emails from you. The first email was received on February 8th, and we replied to it on the same day. The second email was responded to on February 14th. We have been awaiting your response during this time. Could you please check your spam or junk folder for our emails? Sometimes, our emails may end up there. If you have any further questions or concerns, please feel free to contact our customer service email at [email protected]. Alternatively, if you haven't been able to reach us through email, you can also reach out to us via the live chat feature on our website, and we will respond to you promptly.

Response from DaisySilk.comMar 4, 2024

We apologize for the inconvenience. During that period, our company was on holiday, and we received a backlog of emails, which we are processing in the order received. We replied to your email on February 14th, providing you with a solution, but we did not receive a response from you. As a result, we assumed you wanted the order to be shipped. If you wish to return the item, please reach out to us at our customer service email [email protected], and we will promptly assist you.