DaisySilk.comReviews of daisysilk.com

Response from DaisySilk.comMay 16, 2025

Dear Marcia C, We sincerely apologize for any inconvenience caused. We sincerely apologize for the delay caused by our shipping carrier, which has inconvenienced you. As requested, we’ve processed your refund. We truly appreciate your patience and understanding, and hope you’ll accept our deepest apologies. Your feedback has been forwarded to our team—thank you for taking the time to share your valuable suggestions, which will help us enhance our after-sales service. Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comMay 16, 2025

Dear Halyna Pechenuk, We sincerely apologize for any inconvenience caused. We apologize that our product did not meet your expectations. As requested, we have provided you with the return process instructions. We kindly ask for your understanding and forgiveness. Your valuable feedback has been shared with our team, and we will use it to improve our product quality. Thank you for bringing this to our attention—it helps us grow and serve you better. Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comApr 23, 2025

Dear Mary, Thank you for your feedback. We apologize for the inconvenience caused. Refunds are processed in the order we receive returns, and our warehouse is currently experiencing some delays due to high volume. We're sorry for the wait and have now processed your refund, which should reflect within 1-3 business days. We sincerely apologize again for the trouble and truly appreciate your valuable suggestions as we work to improve our after-sales service. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comApr 16, 2025

Dear Elisheva, We truly understand how you feel and sincerely apologize for the inconvenience caused. Please rest assured that we will help resolve this issue for you. We have already replied to your email with detailed return instructions. We sincerely apologize that our proposed solution did not meet your expectations, and we fully respect your decision to proceed with the return. To help facilitate the process, please follow the return guidelines we provided in our previous email. We truly regret any inconvenience this situation has caused and appreciate your understanding. If you have any questions about the return procedure, please don't hesitate to let us know. We're here to assist you. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comApr 8, 2025

Dear PATRICIA PEEBLES, We sincerely apologize for any inconvenience you may have experienced with your recent purchase. We truly regret that the dress didn't meet your expectations and for any difficulties our return process may have caused. Your comfort and satisfaction are our top priorities, and we never want you to feel uncomfortable or inconvenienced. We simply wanted to understand what didn't work for you or if you had any valuable suggestions about the dress. We've already resolved this matter via email (please check your inbox for our message). Additionally, we've shared your feedback with our design team to help improve our sizing accuracy for future products. Thank you for your patience and understanding. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comApr 8, 2025

Dear Helen Francis, We sincerely apologize for any unpleasant shopping experience you may have had. According to the delivery confirmation photo provided by DHL, your package has been successfully delivered. We’ve sent this photo to your email address ([email protected]) for your reference. Could you kindly verify whether the location shown is your doorstep? Please don’t worry—we’re here to assist you in locating your parcel. If you have any questions or need further support, feel free to contact us at [email protected] anytime. We look forward to your reply. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comMar 17, 2025

Dear Reshma, We sincerely apologize for any unpleasant shopping experience you may have had. If you have any dissatisfaction during the shopping process, please feel free to contact our customer service email at [email protected], and we will do our best to assist you. Our customer service team has already contacted you via email, so please check your inbox. If you don’t see it there, kindly check your spam folder as well. If you have any requests, please let us know—we hope to make up for any shortcomings. Wishing you a pleasant life and all the best! Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comMar 10, 2025

Dear Erica, We sincerely apologize for any unpleasant shopping experience you may have had. I’d like to clarify the situation to avoid any misunderstanding. You placed an order for two sets of pajamas on February 25. On February 26, you submitted a self-pickup request on DHL’s website. We shipped your order on February 27, and it arrived at the DHL pickup location on February 28, awaiting your collection. As of March 5, the package was still at the DHL pickup point. DHL reached out to remind you, and our customer service team also sent you an email the same day from [email protected], but we had not received any response from you before that. Our team has now contacted you via email to confirm your shipping address and needs. If you have any questions, please let us know—we’ll do our best to assist you. Thank you for your understanding. Best Regard Daisysilk Customer Service www.daisysilk.com