DaisySilk.comReviews of daisysilk.com

Response from DaisySilk.comFeb 27, 2026

We sincerely apologize that our product did not meet your expectations. We’re truly sorry to hear that the item did not look as expected in person and that your return experience has been disappointing. We completely understand how frustrating this must feel, especially after you arranged Express Post to speed up the refund process. We would like to sincerely apologize for the delay. Due to a recent warehouse inventory stocktake, there was an unexpected backlog of returned parcels, which caused delays in processing. Once our warehouse confirmed receipt and inspection of your returned package, we immediately processed your refund on February 25. Please kindly allow a few business days for the refund to reflect in your original payment account, depending on your bank’s processing time. Your valuable feedback regarding both the product and the return experience has been shared with our team. We take comments like yours very seriously and will continue improving our quality control, communication, and return handling process. Thank you very much for taking the time to share your experience—it truly helps us grow and serve our customers better. If you have any further questions or need assistance, please don’t hesitate to contact us. We’re always here to help. Best Regard, Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comFeb 27, 2026

We sincerely apologize that our product did not meet your expectations. We’re truly sorry to hear that the sizing did not work for you and that your return experience has been frustrating. We completely understand how disappointing this must feel. We would like to clarify that we received your return request online on February 19, and we replied the same day with the detailed return address information. After receiving your returned package and confirming everything was in order, we immediately processed your refund. Kindly check your original payment account to confirm the refund status. Please allow a few business days for the refund to fully reflect, depending on your bank’s processing time. Your valuable feedback regarding the sizing and overall return experience has been shared with our team. We take comments like yours very seriously and will continue improving our sizing guidance, quality control, and communication process. Thank you very much for taking the time to share your experience—it truly helps us grow and serve our customers better. If you have any further questions or need assistance, please don’t hesitate to contact us. We’re always here to help. Best Regard, Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comFeb 3, 2026

We sincerely apologize that our product did not meet your expectations. We’re really sorry to hear that the dress did not fit as expected, especially around the bust area, even though the length worked well. We completely understand how disappointing this can be. We would like to let you know that we received your email yesterday and have already replied with detailed instructions regarding the return process. Kindly check your inbox (and spam/junk folder just in case) for our previous email with the return steps. Your valuable feedback regarding the fit has been shared with our team, and we will use it to improve our sizing and product quality in the future. Thank you very much for taking the time to share your experience—it truly helps us grow and serve our customers better. If you have any trouble locating our email or need further assistance, please don’t hesitate to contact us. We’re always here to help. Best Regard, Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comJan 9, 2026

We sincerely apologize that our product did not meet your expectations. We’re really sorry to hear about the frustration with the pyjama elastic — we completely understand how disappointing this must be. We want to share that the elastic in our silk pyjamas is carefully chosen to work with the delicate nature of silk. Using a tighter or stronger elastic could potentially damage the fabric or make the fit less comfortable, and our intention is always to provide the best combination of comfort, fit, and fabric care. We really appreciate your suggestion about exploring alternative elastic or drawstring options. Feedback like yours is incredibly valuable and helps us consider improvements for future designs. Your valuable feedback has been shared with our team, and we will use it to improve our product quality. Thank you for bringing this to our attention—it helps us grow and serve you better. Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comJan 2, 2026

We sincerely apologize for the unpleasant experience caused by the return or exchange process. On behalf of Daisysilk, I would like to extend our deepest apologies. Please rest assured that Daisysilk will actively work to resolve your issue. Could you please provide the order number for your return so that we can prioritize and expedite the process for you? Our after-sales team normally handles such issues promptly, and once our warehouse receives the returned items, we process returns or exchanges in a timely manner. Please feel completely assured of this. If there were any delays or if the issue was not resolved promptly in the past, leading to a poor experience, we will certainly make every effort to actively optimize and improve our return and exchange procedures. Additionally, please be assured that our reviews are absolutely genuine and not fabricated—you are welcome to contact Trustpilot to verify this.

Response from DaisySilk.comDec 16, 2025

Thank you for taking the time to share your feedback with us. Our store's shipping information states that our processing time is 2-6 business days. Your order was also shipped within the promised timeframe. However, due to recent events such as Black Friday and Cyber ​​Monday, the logistics company is experiencing delays in processing shipments. We sincerely apologize for the inconvenience this has caused, as this is beyond our control. Please don't worry, we will expedite the delivery and track the shipment until you receive your goods. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Response from DaisySilk.comDec 4, 2025

Thank you for taking the time to provide your detailed feedback. We are sincerely sorry to hear that the quality of the products you received fell far short of your expectations. This is certainly not the experience we want for our customers, and we genuinely apologize for the disappointment this has caused. Regarding your concerns about the return process: we have sent a follow-up email directly to you with a proposed solution to address both the product issues and the logistics difficulties you mentioned, including guidance on returns. To ensure we can assist you promptly and personally, please kindly check your inbox and reply to our email directly. We take all customer feedback very seriously, and your comments about material accuracy and product durability have been forwarded to our quality control and product development teams for immediate review. We are committed to learning from this and continuously improving the materials, craftsmanship, and service we offer. Once again, we truly regret the inconvenience and frustration this situation has caused. We hope to have the opportunity to make things right and regain your trust.