DaisySilk.comReviews of daisysilk.com

Response from DaisySilk.comFeb 27, 2026

We sincerely apologize that our product did not meet your expectations. We’re truly sorry to hear that the item did not look as expected in person, including the color and feather details. We completely understand how disappointing this must feel, especially when you were looking forward to receiving it. We would like to let you know that we already replied to you on February 22 with detailed instructions regarding the return process. Kindly check your inbox, as well as your spam/junk folder, to locate our email containing the return steps. Your valuable feedback regarding the product appearance and overall quality perception has been shared with our team. We take comments like yours very seriously and will use them to further improve our product presentation, quality control, and overall customer experience. Thank you very much for taking the time to share your honest feedback—it truly helps us grow and serve our customers better. If you are unable to find our previous email or need any further assistance, please don’t hesitate to contact us. We’re always here to help. Best Regard, Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comNov 18, 2025

Merci d'avoir pris le temps de partager vos commentaires. Nous avons résolu ce dossier pour vous via notre email de support à l'adresse [email protected]. Nous nous excusons pour le retard dû à la capacité limitée du transporteur lors de la récente période de soldes du Black Friday. Nous vous remercions de nous avoir alertés. Votre satisfaction reste notre priorité absolue. Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir et de vous offrir une expérience d'achat bien meilleure. Si nous pouvons vous aider davantage, n'hésitez pas à nous contacter.

Response from DaisySilk.comNov 5, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment caused by your recent experience with our product. We have provided a return solution to you via [email protected]. Please thoroughly check your inbox as well as your spam/junk folder. Your feedback has been forwarded to our specialized team for review. Suggestions like yours play a vital role in helping us continuously improve our products and services. Thank you for bringing this to our attention. Your satisfaction remains our top priority. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Response from DaisySilk.comSep 12, 2025

We sincerely apologize for any misunderstanding caused by our previous message. We did not mean to imply that you needed to leave a positive review in order to keep the hair accessory. Since you initially asked via email whether the gift hair tie needed to be returned along with your refund, we wanted to ensure you have a pleasant experience. That's why we let you know that you may keep the hair accessory, and only if it’s convenient for you, we would appreciate it if you could share your feedback. Please rest assured that you are welcome to keep the gift regardless of whether you leave a review. We only kindly invite your feedback if you’re willing to provide it. We truly apologize if our wording made you feel pressured in any way. We completely understand your concerns and have already shared your feedback with our team to help improve our service.

Response from DaisySilk.comJul 4, 2025

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment caused by your recent experience with our product. We did respond to your email on the same day—please kindly check your inbox (including spam/junk folders). We have already sent you an email to [email protected] outlining the resolution for your order. Regarding your return, please note that per our store policy (clearly stated under "Returns & Exchanges"), buyers are responsible for return shipping unless the item has a quality issue. We truly appreciate your understanding in this matter. Your satisfaction is our top priority, and we want to ensure this matter is resolved to your complete satisfaction. Additionally, we’ve shared your valuable feedback with our design team to help us improve our products and services moving forward. We truly appreciate your input, as it allows us to grow and better serve you. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Response from DaisySilk.comJun 17, 2025

Dear customer, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the return process issues. We want to assure you that returns are simple and convenient with our global warehouse network (USA, UK, Australia, and more). Our support team has already contacted you via [email protected] with return instructions. We sincerely appreciate your feedback and will carefully review it to immediately improve both our products and services. Your valuable suggestions serve as important motivation for our continuous growth and improvement. Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support.

Response from DaisySilk.comApr 8, 2025

Dear Elizabeth Pena, We sincerely apologize for any unpleasant shopping experience you may have had. Thank you for your feedback, and we're truly sorry the blouse didn't meet your expectations. We sincerely apologize for the issues with the fabric quality. We've contacted you via email - please check your inbox. We appreciate your understanding and hope for another chance to serve you better. Best Regard Daisysilk Customer Service www.daisysilk.com

Response from DaisySilk.comApr 8, 2025

Dear Rose, We sincerely apologize for any unpleasant shopping experience you may have had. We apologize for any misunderstanding caused. When we requested photos, our intention was to gather your valuable feedback on our product. Your suggestions are incredibly important for our product upgrades and store improvements. Regarding the partial refund option, this was proposed considering the time and effort required for returns - we wanted to offer a convenient alternative. However, please know we will fully respect your final decision. We deeply regret any inconvenience this may have caused and truly appreciate your understanding. Best Regard Daisysilk Customer Service www.daisysilk.com