DAI PostReviews of daipost.com

I have been dealing with "Rose Galera" for help with a delivery issue and honestly the customer service is the worst I have ever seen in a company. Have sent three emails in the past month asking for updates and have had zero replies. Tried to call the other day and got told she would call back... no call back.

Absolutely horrendous experience. They have had my parcel now for 3 weeks (and counting), the website says to "contact customer service", doing so I've had calls answered with just laughter as other call center workers can be heard chatting and laughing in the background. Getting through to someone to speak with is a chore, they sometimes can't locate my name or the tracking number (they provided), the email follow up is nonexistent and their story of why the parcel is delayed changes depending on which representative you speak with. Contacting Customs myself laid bare their lie that it was a "Customs issue". Absolutely the worst delivery company I've ever had the misfortune to deal with.

This courier is TERRIBLE and now reading these reviews it seems a scam. I ordered a few items worth hundreds on ebay. The seller clearly didn't research these guys and chose to use them. Had a message saying items delivered to a safe place. I've been in all day and have cameras that show no delivery at or even around my house. DAI is closed on weekends, and who knows how terrible their service will be when they do reply. I'm absolutely disgusted that companies can get away with this. HUNDREDS of dollars - that is now causing me a lot of stress.

Didn’t attempt delivery at my home. Brought to a local shop. Received 3 notifications with the wrong address. Did not even come up on Google. Arrived at the shop with ID and was met by the rudest worker I have ever experienced. Told me not only did I need ID but also a text message confirmation that I never received. Told him 3 times and showed him the emails from the delivery company confirming. He told me to stop talking and eventually sent me a code. I arrived with ID that matched MY paid for package. Ridiculous.

Didn't even try and contact me. Didn't even bother to ring the buzzer even though I was home all day. Left the package outside the fence in full public view on a major road. Contacted customer service and they said too bad, contact someone else. Stay away. Do not use them.

Extremely poor experience, package did not arrive, zero communication from DAI until I chased them weeks later, was told they would follow up within 48 hours, heard nothing further for several weeks until I heard from the store I bought from it apparently was ‘damaged’ in transit, would try to avoid buying from any company using DAI to ship

If I could leave zero, or minus stars, I would. No sign of parcel. Shown as having been posted two weeks ago, but tracking number won't show on website. This was an Amazon purchase, I'm very surprised that they allow themselves to be associated with this.

My parcel arrived in Brisbane on 01/07. It is now 13/07 and I haven't received the parcel. I contacted customer services and was told they were 'investigating' it. I needed the parcel for an event and had to go and spend more money as they have obviously lost the parcel but haven't been able to communicate that to me.