DAI PostReviews of daipost.com

Appalling service and cannot work to their self-set timelines. *Original review with updates to follow: An item purchased online was shipped very quickly by the provider, using DAI Post. I was able to track the order which arrived and passed customs on the 12th July. I allowed 8 days to pass without a change in location, prior to reaching out to them. They stated they would escalate and investigate, with a reply "within 1 business day" - I waited 3 business days to follow up via email (still no reply as I type this review, 28th July), I leave it another business day to call (20+min on the phone) with the representative stating that "the product is damaged, that's why it hasn't shipped" (when were they going to notify me?). I asked for a photo to provide the supplier, I was advised I would receive a photo on Monday morning, however, here I am after another call chasing up the photo (without result) on Tuesday afternoon. They're just giving me the run around now and I have now contacted the NSW Office of Fair Trading.

The worst end mile carrier/courier one can ask for. Where do i begin? - several weeks delay (till now still have not received my mail, supposedly stuck at customs, edit: finally received it after 2 + wks in customs and 1 week after paying crazy clearance fees) - extremely slow customer response (no response with ticket sent, unless it is straightforward open and shut case) - extremely slow phone support (may take up to 10-15 minutes before you can get someone to connect) - extorting crazy high clearance fees (higher than fedex/dhl by a far mile, its not even close), not even sure why is this collectable when courier companies are paid to send stuffs… so they earn profit through extorting these fees from customers. - bad phone support (support changes players every single time you call, and repeats the same non-chalant answer over and over, which i believe is supported by a call center - Hired / used by EBAY (which is very unfortunate as this affects EBAY as a company whole) , u have a lottery choice of which end mile carrier u get and u better pray u dont get them. - they absolutely do not care whether or not you get the mail on time, unless you call in to chase them for an update over and over again i would give negative stars if i could, because they are not even worth half a star, and its 0 stars for actually doing their job.

I was importing a small order of dvd movies from a major retailer in the US. The parcel has been stuck at DAIpost for the past 16 days with no sign of release. They claimed the value saw over AUD1000 but failed to provide any evidence when asked. I sent receipts and bank statements as requested for the AUD400 purchase but they won't release. They send an email every couple of days asking for the same information each time. They just seem really bad at what they do.

Absolutely awful experience, Dai attempted to deliver my parcel from eBay at 12.00 am and after 3 weeks and countless emails i am still no closer to getting my parcel The customer service is disgraceful!

daipost more like BYEpost, missed 2/2 of my FKN parcels award. Wish these americans would stop posting rare retro gear with DHL+Dai hope you guys get sued to the ground one day

Calling yourselves a delivery company is misleading when you don’t actually deliver parcels. This was my first experience with DAI Post, and unfortunately it was a terrible one. Instead of attempting to deliver my parcel to my home, it was sent straight to a collection point that is extremely inconvenient for me to access. I paid for home delivery. If I wanted to travel to collect my own parcel, I wouldn’t have paid for a courier service in the first place. That’s the whole purpose of having something delivered. When I contacted customer service to explain that the collection point was far away and difficult for me to reach, I was told that it was “only a 10-minute drive.” Okay and..? The issue isn’t how long it takes to drive there; the issue is that I paid for delivery to my home, not to a random pickup location. After looking at other customers’ experiences, it’s disappointing to see that this doesn’t appear to be an isolated incident. Overall, this has been an extremely frustrating experience. I hope DAI Post improves its delivery practices and customer service because, based on my experience, I would not choose to use this courier again and would think twice before ordering from retailers that use them.

I think this was by far the worst experience I have ever had with a shipping company. Throughout the journey I received zero updates, when I noticed they “couldn’t deliver” my parcel, I contacted them directly. They then said they would send it with Australia Post. I provided my address then didnt receive anything for over a week, I followed up and then all of a sudden they now need approval from the seller ( you guys could’ve said this when I requested for it to be delivered again), two weeks go by, I include the seller into the thread the seller approves and then all of a sudden we need the shipper to approve the charge (the shipper was FedEx), every single time I messaged them there was a new issue that I was not made aware of. Once I finally asked wtf you guys are doing, then the parcel was held for too long and was being returned to sender. Literally what the fk, I had been so communicative and trying to get this parcel sent but was met with the worst customer service, yeah his emails were written nicely but what a scummy company.

Just pray to god your item doesn't end up in their hands. Endless delays and ransom charges to get your goods. They heap additional fees on of their own for handling your item and then refuse to tell you what their fees are as its 'commercially sensitive Info.' Ive escalated to fair trading and the accc.