DAI PostReviews of daipost.com

Awful awful awful completely unhelpful,inept,can’t believe this is a working business because surely no one would use them twice

If I canI will given minus 100 for DAI Unreliable,terrible delivery company. How on earth Australia let them to do any business 4th Aug.2026 attempted delivery DAI say.Was NOT delivery at all.I contacted on a phone head office on Wednesday 05. Aug 2026. Promised to 24-48 hour I will get messages.Nothing happened.I called again on Friday 07 Aug 2026 and another promise the next 24-48 hours and still nothing happened.I already confirmed my residential address both times Today Thursday 13th Aug 2026 I am all day home and afternoon 4:08 pm I received- Delivery attempted But not to my address.Probably going back to USA I high recommend NOT to use DAI

Just a despicable company all round. All ways problems when dealing with them.

dai post in new zealand your lucky if you get parcels from overseas to you this company needs a good shake up purchase my items online ebay needs to change this company avery poor service they say on email parcel on the way still waiting after several days plane touch down in auckland new zealand from richard e foster auckland

Terrible company, never had a good experience. They receive packages, they sit in the warehouse and do not attempt to deliver at all, if you inquire they just change the date for delivery. Ended up showing up to pick up my package after it not moving for over a week and the box had clearly been opened. Definitely something dodgy going on here.

I would give zero stars if I could. Ebay USA who rip international buys off with shipping and give you no choice which carrier sends things to Australia. DAI are absolutely hopeless. The correct address was on my parcel and yet they could not deliver it. It went to this appalling, disorganised tobacconist in Concord. When I went to pick it up the person there couldn’t find my parcel as it was such a mess in there. I had to pay for parking. I had to go and get it myself when I paid for it to be delivered to my address. DAI were supposed to have it re-delivered to my address, but they did not. They did not communicate with me at all. I give them -100. Absolutely appalling. Ebay USA is just as appalling.

Here's my experience of two recent DAI deliveries of my eBay purchases: A parcel sent from Germany arrived in 2 weeks, delivered by Australia Post. 5 stars. A parcel sent from USA was notified as delivered after 4 weeks but it wasn't received by me. After checking with a couple of local delivery firms I was given a phone number for DAI. Customer service rep Rowena was very helpful and efficient, but said it had been delivered. So, as eBay have a Money Back Guarantee for buyers I lodged a claim. This was rejected as they also said my parcel was delivered. Then I had an email from Rowena with a picture of my delivery - that was clearly not at my address. After sending pics of my entrance and the other delivery's entrance eBay then refunded my money. So 1 star to DAI and 5 stars to Rowena. I hope DAI will deliver locally by Australia Post from now on.

Called about a change of address for a delivery on the day they received it, told the request would be put through, still ended up at the wrong address, currently unable to fulfil such requests even if they say they can